The Impact of Trust in Technology on the Appraisal of Technostress Creators in a Work-Related Context

Abstract

Research in technostress examines how and why the use of information and communication technologies causes individuals to experience an imbalance between demands and the ability to meet them. In this paper, the impact of system-like trust and human-like trust on the appraisal of technostress creators in a work-related setting is examined. In order to test the propositions, data on trust, technostress creators, the perception of distress and eustress, and job satisfaction were collected in a web-based survey from 210 employees. Structural equation modeling was performed for data analysis. The results confirm that both, system-like trust and human-like trust, significantly affect the appraisal of technostress creators. In particular, the higher the trust in technology is, the less harmful technostress creators are perceived, which positively impacts job satisfaction.