One Stop Government: Stalled Vision or a Matter of Design? – Empirical Findings from Social Services in Germany
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2017-01-04
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In this paper we present selected results of a \ broader research project that inter alia aims at \ designing and specifying one stop government for \ parents of children with special needs facing a \ significantly high bureaucratic burden. Particularly, \ we refer to findings from two focus groups: parents \ of children with special needs and public \ administration staff. Both groups show different \ attitudes and perceptions towards new models of \ access to public services. Whereas the parents \ supported the designed approaches, the public \ administration staff rejected them. Thus, we analyze \ the meaning of these reactions for the design of onestop \ approaches as well as the ways to integrate \ differing attitudes and perspectives into egovernment- \ design. The article closes with final \ remarks on the usefulness of empirical-based design \ research, more precisely Action Design Research, in \ the context of e-government.
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Action Design Research, One Stop Government, Different attitudes, E-Government-Design
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10 pages
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Proceedings of the 50th Hawaii International Conference on System Sciences
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Table of Contents
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Attribution-NonCommercial-NoDerivatives 4.0 International
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