Emerging Topics in Electronic Government Minitrack
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The e-Government Emerging Topics minitrack provides a home for incubating new topics and trends in e- Government research. E-Government as an academic field is evolving; new directions of research and practice are emerging while others are becoming accepted as foundational. However, the foundations of the field still need to be spelled out more explicitly and rigorously. The E-Government Emerging Topics minitrack seeks submissions, in particular, that contribute to the evolution of e-Government research and to the clarification of the field or address novel issues, trends and uses of technology.
Submissions must speak specifically to how the work presented contributes to our understanding of this emerging field. Topics and research areas include but are not limited to:
- The conceptual and practice-based boundaries and foundations of the field of e-Government
- Agendas for e-Government research and research roadmaps
- Deep and innovative theoretical reflections about e-government
- Foundations and research methodologies for the study of e-Government
- e-law and e-justice
- The Internet of Things
- The nature of inter and multidisciplinary research designs in e-Government
- e-government education and competencies
- ICT-enabled policy making and e-government policy
- Robotic technology in and for government
- ICT-enabled organizational forms/networked e-government
- New insights in mobile to legacy/non-mobile application integration
- Mobility and e-government transformation: Challenges and opportunities
- Sensor technology in government
- Data-and evidence driven public policy and decision making
- Archiving and preservation of government records in digital form, in particular for small organizations
- IT, government, and an aging population
- Societal challenges and e-Government, for instance, engaging citizens through technology
- Government as a platform
- Other topics as appropriate to the purposes of the minitrack
Theresa A. Pardo (Primary Contact)
Center for Technology in Government, SUNY
Linkoping University, Sweden
Fudan University, China
ItemThe Tale of e-Government: A Review of the Stories that Have Been Told So Far and What is Yet to Come( 2017-01-04)Since its first appearance, the concept of e-Government has evolved into a recognized means that has helped the public sector to increase its efficiency and effectiveness. A lot of research has therefore been done in this area to elaborate on the different aspects encompassing this concept. However, when looking at the existing e-Government literature, research mostly focuses on one specific aspect of e-Government and there are few generic publications that provide an overview of the diversity of this interdisciplinary research field over a longer term period. This study analyzes the abstracts of eight e-Government journals from 2000 to 2016 by means of a quantitative text mining analysis, backed by a qualitative Delphi approach. The article concludes with a discussion on the findings and implications as well as directions for future research.
ItemThe Impact of Social Business Process Management on Policy-making in e-Government( 2017-01-04)The combination of social media and Business Process Management (BPM) has given rise to the emerging field of “social BPM”. The new devel-opment of social BPM is expected to provide bene-fits like flexibility for knowledge-intensive pro-cesses, like policy-making. The goal of this paper is to understand the impact of social BPM on poli-cy-making. We first present a literature survey showing that social BPM is a new and emerging research area and limited attention has been giv-en to social BPM in e-government. The literature reviews showed a lack of empirical research into the accomplished benefits of social BPM. To bridge this gap, a comprehensive case study in a Dutch government social BPM platform was con-ducted. While not all the benefits suggested in the literature were identified in the case study, nega-tive impact of social BPM were also found. A ten-sion was found between accomplishing flexibility and accountability and user efficiency.
ItemOne Stop Government: Stalled Vision or a Matter of Design? – Empirical Findings from Social Services in Germany( 2017-01-04)In this paper we present selected results of a \ broader research project that inter alia aims at \ designing and specifying one stop government for \ parents of children with special needs facing a \ significantly high bureaucratic burden. Particularly, \ we refer to findings from two focus groups: parents \ of children with special needs and public \ administration staff. Both groups show different \ attitudes and perceptions towards new models of \ access to public services. Whereas the parents \ supported the designed approaches, the public \ administration staff rejected them. Thus, we analyze \ the meaning of these reactions for the design of onestop \ approaches as well as the ways to integrate \ differing attitudes and perspectives into egovernment- \ design. The article closes with final \ remarks on the usefulness of empirical-based design \ research, more precisely Action Design Research, in \ the context of e-government.
ItemNew ways and actors when diplomacy goes digital - The e-Diplomacy Campaign "Midwives4All"( 2017-01-04)This article focuses on Midwives4All, an e-diplomacy campaign launched by the Swedish MFA in 2015. The campaign aims to spread knowledge about the benefits of midwives and evidence-based midwifery. Within the campaign, the Swedish MFA, and in particular its Communications Department (UD-KOM), combines e-diplomacy and networking and the campaign has become one key activity within the Swedish feminist foreign policy. It is organizing diplomacy in new ways that regards both choices of channels and the networking with inter- and nongovernmental organizations. The limited impacts of the campaign are seen as consequences of the peripheral status of the issue and the lack of systematic structures for e-diplomacy so far. In spite of this the case indicates that e-diplomacy has the potential to raise and empower both new actor groups and new issues on the diplomatic agenda. \
ItemInvestigating the Potential of a Dashboard for Monitoring U.S. Federal Website Accessibility( 2017-01-04)The U.S. federal government continues to struggle with improving web accessibility for people with disabilities, despite the fact that Section 508 of the Rehabilitation Act has required accessible websites for the federal government since 2001. Researchers have struggled to understand Section 508 due to the lack of transparency in implementation of the law. This article provides two contributions: 1) interviews with five individuals who are Section 508 coordinators in the federal government offer understanding of the potential barriers to dashboard adoption, and 2) data collected on 629 federal websites involving more than 28,000 web pages demonstrate the type of data that potentially could be collected and analyzed in a dashboard. Consistent use of automated tools to create a dashboard of federal web accessibility potentially could bring more attention to the topic and improve accessibility compliance.
ItemBrowse or Brush? An Exploration of Citizen-Government Interaction in the Municipal Realm( 2017-01-04)To gain a better understanding about new forms of citizen-government interaction enabled by modern technology, we conducted a survey among citizens who interact with their local government by using a web-based platform or a mobile application. In our paper, we investigate the patterns of online and mobile communication between citizens and local government. Based on logistic regressions, we study who possesses the characteristics that predict communication via web and mobile application. Empirical findings indicate that socio-demographic factors (gender, age, education) predict individuals’ usage of web over mobile devices. Those with experience in communicating with local government via traditional channels prefer the web interface to get in touch, whereas frequent communicators are more likely to use mobile phone.