One Stop Government: Stalled Vision or a Matter of Design? – Empirical Findings from Social Services in Germany

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dc.contributor.author Schuppan, Tino
dc.contributor.author Koehl, Stefanie
dc.date.accessioned 2016-12-29T00:58:29Z
dc.date.available 2016-12-29T00:58:29Z
dc.date.issued 2017-01-04
dc.description.abstract In this paper we present selected results of a \ broader research project that inter alia aims at \ designing and specifying one stop government for \ parents of children with special needs facing a \ significantly high bureaucratic burden. Particularly, \ we refer to findings from two focus groups: parents \ of children with special needs and public \ administration staff. Both groups show different \ attitudes and perceptions towards new models of \ access to public services. Whereas the parents \ supported the designed approaches, the public \ administration staff rejected them. Thus, we analyze \ the meaning of these reactions for the design of onestop \ approaches as well as the ways to integrate \ differing attitudes and perspectives into egovernment- \ design. The article closes with final \ remarks on the usefulness of empirical-based design \ research, more precisely Action Design Research, in \ the context of e-government.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2017.296
dc.identifier.isbn 978-0-9981331-0-2
dc.identifier.uri http://hdl.handle.net/10125/41452
dc.language.iso eng
dc.relation.ispartof Proceedings of the 50th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Action Design Research
dc.subject One Stop Government
dc.subject Different attitudes
dc.subject E-Government-Design
dc.title One Stop Government: Stalled Vision or a Matter of Design? – Empirical Findings from Social Services in Germany
dc.type Conference Paper
dc.type.dcmi Text
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