One Stop Government: Stalled Vision or a Matter of Design? – Empirical Findings from Social Services in Germany
One Stop Government: Stalled Vision or a Matter of Design? – Empirical Findings from Social Services in Germany
dc.contributor.author | Schuppan, Tino | |
dc.contributor.author | Koehl, Stefanie | |
dc.date.accessioned | 2016-12-29T00:58:29Z | |
dc.date.available | 2016-12-29T00:58:29Z | |
dc.date.issued | 2017-01-04 | |
dc.description.abstract | In this paper we present selected results of a \ broader research project that inter alia aims at \ designing and specifying one stop government for \ parents of children with special needs facing a \ significantly high bureaucratic burden. Particularly, \ we refer to findings from two focus groups: parents \ of children with special needs and public \ administration staff. Both groups show different \ attitudes and perceptions towards new models of \ access to public services. Whereas the parents \ supported the designed approaches, the public \ administration staff rejected them. Thus, we analyze \ the meaning of these reactions for the design of onestop \ approaches as well as the ways to integrate \ differing attitudes and perspectives into egovernment- \ design. The article closes with final \ remarks on the usefulness of empirical-based design \ research, more precisely Action Design Research, in \ the context of e-government. | |
dc.format.extent | 10 pages | |
dc.identifier.doi | 10.24251/HICSS.2017.296 | |
dc.identifier.isbn | 978-0-9981331-0-2 | |
dc.identifier.uri | http://hdl.handle.net/10125/41452 | |
dc.language.iso | eng | |
dc.relation.ispartof | Proceedings of the 50th Hawaii International Conference on System Sciences | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 International | |
dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/4.0/ | |
dc.subject | Action Design Research | |
dc.subject | One Stop Government | |
dc.subject | Different attitudes | |
dc.subject | E-Government-Design | |
dc.title | One Stop Government: Stalled Vision or a Matter of Design? – Empirical Findings from Social Services in Germany | |
dc.type | Conference Paper | |
dc.type.dcmi | Text |
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