Is this Digital Resilience? Insights from Adaptation and Exaptation of a Cyber-Physical-Social System

Abstract

This paper is based on a qualitative case study that explores the adaptation and customisation of a Cyber Physical Social System (CPSS)-based patient monitoring solution for use during Covid19 in the Norwegian health sector. The study seeks to answer the following research questions: 1) what are the preconditions that enable the adaptive use of a CPSS in crisis response efforts? 2) what are the contributions of the adaptive use of technology in the building of digital resilience in a health organisation? The study identifies five main themes emerge as enabling factors forming a basis for the preconditions to adaptive use of the CPSS. We conclude with a discussion on the practical and theoretical implications of this research and how it contributes to crisis management and digital resilience theory.