The Diffusion, Impacts, Adoption and Usage of ICTs upon Society and Small Enterprises

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    Understanding and exploring employees’ use of an enterprise social network within a large retail organisation
    ( 2022-01-04) Ghanizadeh, Dammon ; Choudrie, Jyoti ; Sundaram, David
    This research aims to explore, understand and explain the use of an Enterprise Social Network within a large retail organisation. For this purpose, a qualitative approach of interpretivism and analytical technique of thematic analysis and open coding drawn from grounded theory were employed. The context of this study was a large retail organization in the UK. The implications of this study for academia and industry are also included in this paper.
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    Non-Adoption of Dynamic Pricing in Traditional Taxi Dispatch Organizations
    ( 2022-01-04) Tervo, Erkki ; Väyrynen, Karin
    Dynamic pricing (DP) was introduced into the taxi industry through ride-sharing platforms such as Uber. Prior research has identified benefits of DP for ride-sharing organizations, drivers and consumers. A legal reform in Finland in July 2018 made DP of taxi rides legally possible. However, even though traditional Finnish dispatch organizations have adopted different technology (e.g., ride-hailing apps), they have not adopted DP. To find out the reasons for the non-adoption, we conducted a qualitative case study among Finnish dispatch organizations. Utilizing IT artifact as an analytical lens, we identified ten aspects related to the technology, the structure and the context within which DP is embedded that help explain why it has not been adopted. We propose that DP in the taxi industry should be seen more broadly than just as “Uber-type” real-time DP, as it has been viewed in previous literature. Our findings have implications for research and practice.
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    Diffusion and Adoption of Technology amongst Small and Medium enterprises during COVID-19 with a focus on Internet of Things.
    ( 2022-01-04) Pandey, Aastha
    The paper is a conceptual study of small and medium sized enterprises (SMEs) technology adoption and diffusion with a focus on impact on IoT adoption during COVID-19. The paper proposes that the pandemic has acted as a legitimizing force for technology adoption and diffusion amongst SMEs. SME’s have adopted response strategies to cope with the pandemic that have an impact on their propensity to adopt new technology. This has resulted in increased uncertainty, which can be reduced through the strategies identified in this paper. Through literature review on SME IoT adoption during the pandemic, a gap is identified in current studies. This gap is addressed through the inclusion of case-studies and use-cases. The paper can be used as a reference for SMEs for strategies to reduce information uncertainty, policy makers to support SMEs as well as academicians for further research.
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    Coping with IT! Antecedents and Consequences of Technostress in E-Commerce
    ( 2022-01-04) Peters, Leonore ; Feste, Jasmin ; Schumacher, Katharina
    Technostress represents a high risk for e-commerce operators as consumers perceiving technostress are likely to leave online stores without making a purchase. However, research on technostress mechanisms in e-commerce is scarce. Conducting an online between-subjects experiment, we aim to address these research gaps by providing insights on when technostress arises in an e-commerce context, which coping strategies consumers apply when perceiving technostress and how this affects their behavior: We empirically investigate which technology-induced stressors create technostress in an online store and how they affect purchase intention. Our moderated mediation analysis based on 160 respondents reveals a negative indirect effect of technostress on consumers’ purchasing intention, mediated by consumers’ perception of website quality, website trust, and choice of coping strategy. Thereby, we contribute to technostress, coping and e-commerce literature and extend research by presenting empirically validated technology-induced stressors together with insights into the mechanism of a transactional technostress-model in the context of e-commerce.
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    Assessing the Impact of COVID-19 on Website Technology Penetration on Businesses in Rural Towns
    ( 2022-01-04) Lynn, Theo ; Rosati, Pierangelo ; Fox, Grace ; Curran, Declan ; O'Gorman, Colm ; Conway, Edel
    Rural small and medium-sized businesses (SMEs) represent a significant proportion of SMEs, are typically micro-enterprises (MSMEs), and face different challenges to their urban peers yet are typically under-represented in research. The COVID-19 pandemic accelerated enterprise internet adoption and use however extant reports primarily focus on large enterprises and SMEs, as a whole. This paper examines web technology (WT) adoption by 849 businesses in five rural towns prior to and during the COVID-19 pandemic. Longitudinal data is analysed by town, technology, and economic activity. We find that COVID-19 resulted in significant growth in the adoption of online advertising, cloud computing, and e-commerce by rural businesses. Rural businesses located in commuter towns adopted more WTs than those in other rural towns. Highly digitalised sectors increased their WT adoption more than those reliant on physical products or human interaction. Similarly, those who already had high levels of WTs in place adopted more sophisticated technologies.