Digital Innovation and Cross-Organizational IS/IT Collaboration

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https://hdl.handle.net/10125/109846

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    The Perception of ESG Management and its Relationship with Customer Satisfaction and Loyalty in Green Consumerism
    (2025-01-07) Kabir, Md Shahriar; Ko, Ilsang
    The rampant consumption prevalent in contemporary society has resulted in significant environmental problems such as global warming and pollution. As a result, there's a growing shift towards green consumerism, where people prefer environmentally-friendly products. This study examines how perceptions of Environmental, Social, and Governance (ESG) management influence customer satisfaction and loyalty toward carbon-neutral packaging. Using surveys and regression analysis, we found that environmental and social concerns significantly enhance customer satisfaction and loyalty. Interestingly, while company transparency boosts satisfaction, it has a lesser impact on loyalty. Our findings suggest that businesses should prioritize environmental and social initiatives to meet consumer expectations and foster loyalty. Integrating social engagement with environmental efforts and using storytelling in marketing can further enhance these outcomes. This research contributes to a deeper understanding of how ESG factors drive consumer behavior, offering practical insights for companies aiming to succeed in the sustainable packaging market Furthermore, fostering collaboration between companies and consumers can lead to innovative solutions in sustainable packaging, while leveraging digital innovation can enhance transparency and engagement, ultimately driving more effective ESG initiatives.
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    Unlocking Value: Exploring Use Cases on Contributing Digital Resources between Companies
    (2025-01-07) Van Der Heijden, Bart; Viaene, Stijn; Van Looy, Amy
    Contributing digital resources (CDR) is an emerging process that enables companies to capitalize on their digital resource investments by positioning them as value propositions. These value propositions can then be used to meet the needs of integrating companies. CDR can help companies to adapt based on changing market conditions by integrating digital resources from contributing companies instead of developing these resources themselves. An example of such CDR is the collaboration between Stripe and AirWallet, where Stripe has positioned their payment processing digital resource to AirWallet, so that it can be integrated into their mobile wallet platform to facilitate seamless payment experiences. This paper explores how value is created when companies contribute digital resources to meet the needs of other companies. Using resource-based view theory, we conceptualize the dimensions of value by describing the value proposition positioning and leveraging strategy. Through four illustrative case studies, we examine contributions of digital resources in collaborations, proposing a theoretical framework and testing it empirically.
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    How Do Researchers Conduct Scientific Collaboration across Universities?
    (2025-01-07) Kang, Sou Hwan; Shin, Jihoon; Choi, Jinwook
    The primary aim of this study is to discover the mechanisms behind knowledge production. Previous studies primarily explained research collaboration at a personal level by the researcher, showing how each country’s characteristics influence research methods through the distribution of participating researchers and their nationalities. However, two things have not been considered. First, existing studies did not consider the effects of social contexts that can influence the knowledge production process. Second, studies so far have not confirmed the contents of the results that may arise from the collaboration. To supplement these gaps, by analyzing 18,537 articles in the field of sociology from 2020 to 2022, This study confirms that differences in research collaboration methods and content may correspond to the status of the universities with which the first authors are affiliated.
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    Bridging Citizens and Public Sector Employees through an Open Employee-driven Innovation Process: A Design Science Research Study
    (2025-01-07) Leible, Stephan; Von Brackel-Schmidt, Constantin
    The public sector faces significant challenges in fostering innovation, necessitating the integration of diverse perspectives to develop effective solutions. A persistent challenge is strengthening the connection between public administrations and citizens to ensure that solutions are relevant and highly practical. Following the design science research paradigm, we designed and implemented an open employee-driven innovation (OEDI) process in this paper to bridge these parties through two sequential (asynchronous) workshops involving citizens, public sector employees, and researchers as moderators. In the first workshop, citizens identified and defined their problems, challenges, and demands (PCDs) related to the public sector. Public sector employees addressed these PCDs in the second workshop and developed solution designs and approaches. The instantiated OEDI process has culminated in value-adding implementation projects for citizens and represents a bottom-up approach that can complement traditional top-down innovation processes.
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