Bridging Citizens and Public Sector Employees through an Open Employee-driven Innovation Process: A Design Science Research Study
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Date
2025-01-07
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476
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The public sector faces significant challenges in fostering innovation, necessitating the integration of diverse perspectives to develop effective solutions. A persistent challenge is strengthening the connection between public administrations and citizens to ensure that solutions are relevant and highly practical. Following the design science research paradigm, we designed and implemented an open employee-driven innovation (OEDI) process in this paper to bridge these parties through two sequential (asynchronous) workshops involving citizens, public sector employees, and researchers as moderators. In the first workshop, citizens identified and defined their problems, challenges, and demands (PCDs) related to the public sector. Public sector employees addressed these PCDs in the second workshop and developed solution designs and approaches. The instantiated OEDI process has culminated in value-adding implementation projects for citizens and represents a bottom-up approach that can complement traditional top-down innovation processes.
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Digital Innovation and Cross-Organizational IS/IT Collaboration, bottom-up, design science, employee-driven innovation, open innovation, public sector
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10
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Proceedings of the 58th Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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