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ItemUnderstanding Drivers and Challenges of Multi-actor Collaborations at the Local Level( 2022-01-04)In a world increasingly characterized by complexity and ambiguity, problem solving is often achieved through collaboration among multiple actors in multi-level settings, involving national, state, and local agencies. Yet, our knowledge is limited in terms of the drivers and challenges of collaborations that require both inter-organizational collaboration and collaboration with citizens. Using a case study of the development of a mobile app for emergency preparedness and response, this study explores key drivers and challenges of multi-actor collaboration at the local level. Our results show that local leadership and direct communication are key drivers for both inter-organizational collaboration and collaboration with citizens and that political dynamics are a challenge regarding inter-organizational collaboration. The two types of collaboration become distinct and independent processes while they complement each other to achieve the purpose and goals shared among different actors.
ItemGovernance Challenges in Open Government Data Ecosystems: A Case Study from the Financial Sector in Norway( 2022-01-04)In this paper, we examine how the couplings between different stakeholders in an ecosystem creates data governance challenges regarding four topics: maturity, goals, data access, and data quality. Ecosystem and platform governance theory lacks real-life cases and is more focused on single-level than multi-level ecosystems. By examining three subcases in a data ecosystem in the Norwegian financial sector, we found that the complexity of an ecosystem is greater than what is portrayed by existing theory. This paper provides insights into ecosystems and their complexities and highlights important topics for understanding the governance challenges associated with loose coupling between stakeholders. Paths for future research are provided as a necessary step toward a better understanding of the governance challenges associated with emerging ecosystems.
ItemFox in the Henhouse: The Delegation of Regulatory and Privacy Enforcement to Big Tech( 2022-01-04)The Federal Trade Commission (FTC) has ordered tech giants to police the app developers that use their platforms, requiring them to remove apps that employ deceitful sales tactics or violate consumer privacy. Tech giants have often resisted FTC orders to police the companies on their platforms because policing takes significant resources and diminishes profits. But some firms, after paying modest fines for neglecting enforcement, have eventually complied with FTC demands, removing predatory apps and banning problematic developers. Other firms have continued to shirk enforcement obligations at the risk of escalating fines. What accounts for the differences? Using process tracing to track decisions by Apple and Facebook, we find that tech giants willingly police consumer fraud but not consumer privacy violations. Failures to police fraud leads to public complaints and negative press attention, while failures to police data breaches often go undetected by consumers, the media, and thus the FTC.
ItemIntroduction to the Minitrack on Engaging Governance( 2022-01-04)