The Paradox of Choice: Digital Akrasia in the Deployment of Multi-Factor Authentication

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dc.contributor.author Zhan, Xinhui
dc.contributor.author Durcikova, Alexandra
dc.contributor.author Galletta, Dennis
dc.date.accessioned 2023-12-26T18:44:52Z
dc.date.available 2023-12-26T18:44:52Z
dc.date.issued 2024-01-03
dc.identifier.isbn 978-0-9981331-7-1
dc.identifier.other 34dfc2c0-9cc5-4972-bc9d-7ee439d5c765
dc.identifier.uri https://hdl.handle.net/10125/106957
dc.language.iso eng
dc.relation.ispartof Proceedings of the 57th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Innovative Behavioral IS Security and Privacy Research
dc.subject 2fa
dc.subject digital akrasia
dc.subject security behavior
dc.title The Paradox of Choice: Digital Akrasia in the Deployment of Multi-Factor Authentication
dc.type Conference Paper
dc.type.dcmi Text
dcterms.abstract This research investigates digital akrasia, the phenomenon of acting against one's better judgment, specifically in the context of optional adoption of multi-factor authentication (MFA). Through a mixed- method study, we identified five factors contributing to digital akrasia in MFA adoption: inconvenience, time consumption, reliance on additional devices, security concerns, and potential malfunctions. Additionally, we discovered five factors that can mitigate digital akrasia: improved overall security, account verification and identity confirmation, enhanced peace of mind, increased privacy and protection of personal information, and prevention of identity theft. Recognizing these influential factors allows us to focus on inhibiting akrasia and encouraging users to embrace MFA even when it is not mandatory.
dcterms.extent 10 pages
prism.startingpage 4774
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