Identifying Critical Success Factors for the Implementation of a Social Knowledge Management in the Public Sector

Date
2021-01-05
Authors
Hammerl, Timo
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5261
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Abstract
Since knowledge is considered to be one of the most important resources of an organization, the need for successful management of this resource has become crucial. In the current era of social media, new possibilities exist for enhancing knowledge management (KM) via collaboration and interaction facilitation. With a model for successfully implementing a social KM system at hand, the author matches critical success factors from the areas of KM, enterprise social networks, and online social networks to technological, organizational, social and individual dimensions which form the so-called TOSI framework via the design science research approach. Resulting in the adaption of a framework for a KM context. The applicability of the adapted framework is demonstrated by using it for the implementation process of a wiki at a public sector organization.
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Value, Success, and Performance Measurements of Knowledge, Innovation, and Entrepreneurial Systems, knowledge management, public sector, social media, success factors, wiki
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10 pages
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Related To
Proceedings of the 54th Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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