Identifying Critical Success Factors for the Implementation of a Social Knowledge Management in the Public Sector

dc.contributor.author Hammerl, Timo
dc.date.accessioned 2020-12-24T20:06:12Z
dc.date.available 2020-12-24T20:06:12Z
dc.date.issued 2021-01-05
dc.description.abstract Since knowledge is considered to be one of the most important resources of an organization, the need for successful management of this resource has become crucial. In the current era of social media, new possibilities exist for enhancing knowledge management (KM) via collaboration and interaction facilitation. With a model for successfully implementing a social KM system at hand, the author matches critical success factors from the areas of KM, enterprise social networks, and online social networks to technological, organizational, social and individual dimensions which form the so-called TOSI framework via the design science research approach. Resulting in the adaption of a framework for a KM context. The applicability of the adapted framework is demonstrated by using it for the implementation process of a wiki at a public sector organization.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2021.642
dc.identifier.isbn 978-0-9981331-4-0
dc.identifier.uri http://hdl.handle.net/10125/71260
dc.language.iso English
dc.relation.ispartof Proceedings of the 54th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Value, Success, and Performance Measurements of Knowledge, Innovation, and Entrepreneurial Systems
dc.subject knowledge management
dc.subject public sector
dc.subject social media
dc.subject success factors
dc.subject wiki
dc.title Identifying Critical Success Factors for the Implementation of a Social Knowledge Management in the Public Sector
prism.startingpage 5261
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