The Good, the Bad, and the Missing: Topic Modeling Analysis of User Feedback on Digital Wellbeing Features

dc.contributor.author Santiago Walser, Renata
dc.contributor.author De Jong, Alexander
dc.contributor.author Remus, Ulrich
dc.date.accessioned 2021-12-24T18:17:11Z
dc.date.available 2021-12-24T18:17:11Z
dc.date.issued 2022-01-04
dc.description.abstract Digital wellbeing features could potentially help users mitigate unintended effects of IT use such as smartphone addiction. However, knowledge about users’ perceptions of such features is still scarce. To bridge this gap, we applied structural topic modeling to analyze user reviews of 93 digital wellbeing apps from the Google Play Store. Our findings revealed three promising research areas: (1) mitigation mechanisms associated with self-monitoring, goal advancement, and change UI features, (2) the relationship between restrictiveness of block features, user characteristics, and addiction levels, and (3) the association of gamification with other features to promote behavior change. We also highlight the advantages of using structural topic modeling to analyze a large body of app reviews. Finally, we provide developers of digital wellbeing apps with feature requests extracted from the reviews.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2022.762
dc.identifier.isbn 978-0-9981331-5-7
dc.identifier.uri http://hdl.handle.net/10125/80102
dc.language.iso eng
dc.relation.ispartof Proceedings of the 55th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Dark Sides of Information Technology Use
dc.subject digital wellbeing
dc.subject human-computer interaction
dc.subject online reviews
dc.subject smartphone addiction
dc.subject topic modeling
dc.title The Good, the Bad, and the Missing: Topic Modeling Analysis of User Feedback on Digital Wellbeing Features
dc.type.dcmi text
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