Goal-Setting for Knowledge Documentation using Persuasive Systems Design – Selection and Implementation of Design Principles

Abstract

Knowledge management and knowledge documentation are essential capabilities of organizations for innovation and competition. While documenting knowledge is often induced by extrinsic motivation, persuasive systems have the potential to change behavior by emphasizing intrinsic motivation. In this study, we explore goal-setting in persuasive systems in a design science project about knowledge documentation and derive 17 design principles from literature and theories. We apply the design principles by creating a process for guided goal-setting and implement the process in a persuasive system for knowledge documentation in form of a mobile application. We evaluated the artifacts in two iterations regarding the realization of the design principles as well as the acceptance and perceived impact of the persuasive system. The study’s contribution is both the selection of the design principles, as well as the implementation in the form of a process and a mobile application.