Initiating a Smart Tourism Ecosystem: A Public Actor Perspective

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dc.contributor.authorJansson, Jesper
dc.contributor.authorJohansson, Oscar
dc.contributor.authorRoshan, Maryam
dc.date.accessioned2021-12-24T17:42:27Z
dc.date.available2021-12-24T17:42:27Z
dc.date.issued2022-01-04
dc.description.abstractSmart tourism ecosystems are an emerging phenomenon; however, how these ecosystems are initiated by city actors is under-explored in the existing literature. In this paper, we conduct a qualitative case study to investigate the initiation of a de novo smart tourism ecosystem in the City of Gothenburg—the European capital of smart tourism 2020. Göteborg & Co, as a public organization, is initiating a digital Destination Data Platform (DDP) as the core of its tourism ecosystem and is working on involving non-focal actors to shape the surrounding ecosystem. Our findings extend the existing research on innovation ecosystems by highlighting a hybrid public-private focal actor in the smart tourism ecosystem. We also underline how a public focal actor leverages its unique public position and legal obligations to involve non-focal actors and orchestrating the ecosystem. Finally, we suggest a conceptual model for a smart tourism ecosystem focusing on the place and purpose of control points.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2022.335
dc.identifier.isbn978-0-9981331-5-7
dc.identifier.urihttp://hdl.handle.net/10125/79668
dc.language.isoeng
dc.relation.ispartofProceedings of the 55th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectSmart and Connected Cities and Communities
dc.subjectdigital platform
dc.subjectecosystem
dc.subjectpublic-private partnership
dc.subjectpublic value
dc.subjectsmart tourism
dc.titleInitiating a Smart Tourism Ecosystem: A Public Actor Perspective
dc.type.dcmitext

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