Understanding the Review Bombing Phenomenon in Movies and Television
Files
Date
2024-01-03
Contributor
Advisor
Department
Instructor
Depositor
Speaker
Researcher
Consultant
Interviewer
Narrator
Transcriber
Annotator
Journal Title
Journal ISSN
Volume Title
Publisher
Volume
Number/Issue
Starting Page
299
Ending Page
Alternative Title
Abstract
Review bombing, where users post many negative reviews to lower a product’s rating, is a phenomenon that has become an increasingly prevalent problem in the entertainment industry and garnered significant attention in the popular press. These reviews are characterized by inflammatory language over a social, cultural, or political issue related to the product, and are less about the quality of the product itself. Using a dataset of 3232 reviews from Metacritic.com, we find evidence that review-bombed products have a high expert/user score gap, high review polarity, high negative imbalance, and evidence of collective action, compared with a paired set of non-bombed products. Specifically, we find evidence of collective trolling, as bombed product reviews are 20% shorter, but have 83% more negative emotion, 25% more anger, and 130% more controversial words. We provide several avenues for future research on review bombing.
Description
Keywords
Collaboration Ecosystems, bombed index, collective trolling, entertainment, online reviews, review bombing
Citation
Extent
9 pages
Format
Geographic Location
Time Period
Related To
Proceedings of the 57th Hawaii International Conference on System Sciences
Related To (URI)
Table of Contents
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
Rights Holder
Local Contexts
Collections
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.