Unleashing Employee-Employer Trust: The Uncharted Influence of Responsible Leadership in Technology-Permeated Workplaces"

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dc.contributor.authorRickert, Alice
dc.contributor.authorSchafheitle, Simon
dc.contributor.authorWeibel, Antoinette
dc.date.accessioned2023-12-26T18:47:52Z
dc.date.available2023-12-26T18:47:52Z
dc.date.issued2024-01-03
dc.identifier.doi10.24251/HICSS.2023.696
dc.identifier.isbn978-0-9981331-7-1
dc.identifier.other78b9c749-dba8-496b-8069-683b27b0aa3f
dc.identifier.urihttps://hdl.handle.net/10125/107081
dc.language.isoeng
dc.relation.ispartofProceedings of the 57th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectAdvances in Trust Research: How Context and Digital Technologies Matter
dc.subjectartificial intelligence
dc.subjectresponsible leadership
dc.subjecttechnology
dc.subjecttrust
dc.subjecttrustworthiness
dc.titleUnleashing Employee-Employer Trust: The Uncharted Influence of Responsible Leadership in Technology-Permeated Workplaces"
dc.typeConference Paper
dc.type.dcmiText
dcterms.abstractDespite significant interest in employee-employer trust, our current understanding of this phenomenon remains limited. Therefore, this study aims to understand variations in the quality of employee-employer trust within technology-permeated workplaces. We conducted semi-structured interviews with employees (n=15) from two trust cases (calculative vs. identity-based) in technology-permeated workplaces and identified leadership responsibility, employer communication, and organizational culture as critical factors shaping the trust relationships. Our findings reveal that leaders in the identity-based trust case communicate employers' values and purpose during technology deployment more effectively compared to the calculative trust case. Additionally, the responsibility orientation of leaders emerged as a pivotal factor influencing the quality of employee trust. Our data suggests that a stakeholder-oriented approach to responsibility strengthens trust in technology-permeated workplaces, while prioritizing an instrumental responsibility orientation undermines it. We contribute to trust and responsible leadership theory by providing valuable guidance for cultivating employee trust in technology-driven workplaces.
dcterms.extent10 pages
prism.startingpage5774

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Advances in Trust Research: How Context and Digital Technologies Matter