Unleashing Employee-Employer Trust: The Uncharted Influence of Responsible Leadership in Technology-Permeated Workplaces"
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Date
2024-01-03
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5774
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Despite significant interest in employee-employer trust, our current understanding of this phenomenon remains limited. Therefore, this study aims to understand variations in the quality of employee-employer trust within technology-permeated workplaces. We conducted semi-structured interviews with employees (n=15) from two trust cases (calculative vs. identity-based) in technology-permeated workplaces and identified leadership responsibility, employer communication, and organizational culture as critical factors shaping the trust relationships. Our findings reveal that leaders in the identity-based trust case communicate employers' values and purpose during technology deployment more effectively compared to the calculative trust case. Additionally, the responsibility orientation of leaders emerged as a pivotal factor influencing the quality of employee trust. Our data suggests that a stakeholder-oriented approach to responsibility strengthens trust in technology-permeated workplaces, while prioritizing an instrumental responsibility orientation undermines it. We contribute to trust and responsible leadership theory by providing valuable guidance for cultivating employee trust in technology-driven workplaces.
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Advances in Trust Research: How Context and Digital Technologies Matter, artificial intelligence, responsible leadership, technology, trust, trustworthiness
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10 pages
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Proceedings of the 57th Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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