Advances in Trust Research: How Context and Digital Technologies Matter

Permanent URI for this collectionhttps://hdl.handle.net/10125/107547

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    Unleashing Employee-Employer Trust: The Uncharted Influence of Responsible Leadership in Technology-Permeated Workplaces"
    (2024-01-03) Rickert, Alice; Schafheitle, Simon; Weibel, Antoinette
    Despite significant interest in employee-employer trust, our current understanding of this phenomenon remains limited. Therefore, this study aims to understand variations in the quality of employee-employer trust within technology-permeated workplaces. We conducted semi-structured interviews with employees (n=15) from two trust cases (calculative vs. identity-based) in technology-permeated workplaces and identified leadership responsibility, employer communication, and organizational culture as critical factors shaping the trust relationships. Our findings reveal that leaders in the identity-based trust case communicate employers' values and purpose during technology deployment more effectively compared to the calculative trust case. Additionally, the responsibility orientation of leaders emerged as a pivotal factor influencing the quality of employee trust. Our data suggests that a stakeholder-oriented approach to responsibility strengthens trust in technology-permeated workplaces, while prioritizing an instrumental responsibility orientation undermines it. We contribute to trust and responsible leadership theory by providing valuable guidance for cultivating employee trust in technology-driven workplaces.
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    Investigating the Role of Self-Awareness on Trust-Relevant Criteria in Distributed Ad Hoc Dyads
    (2024-01-03) Capiola, August; Harris, Krista; Hamdan, Izz Aldin; Alarcon, Gene; Jessup, Sarah
    Past research shows self-awareness is associated with aspects of trustworthiness. Recent qualitative data show this to be the case in computer-mediated, ad hoc contexts. Thus, experimental follow-up with manipulations of partner behavior and self-awareness was needed. A 2 (partner behavior: trustworthy, untrustworthy) x 2 (self-awareness: high, low) between-subjects, online experiment was conducted to investigate the role of self-awareness in the trust process. Self-awareness significantly affected perceptions of partner integrity and benevolence in ad hoc interactions before task engagement commenced. Although partner behavior affected task-relevant criteria, self-awareness did not moderate this main effect potentially due to the robust partner behavior effect. Self-awareness shapes initial ad hoc interactions, both cognition- and affect-based aspects of trustworthiness. Training and education regimens should investigate ways to promote self-awareness in computer-mediated, ad hoc teams to connote trustworthiness amongst partners.
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    Amongst a Multitude of Algorithms: How Distrust Transfers Between Social and Technical Trust Referents in the AI-Driven Organization
    (2024-01-03) Ångström, Rebecka; Mähring, Magnus; Wallin, Martin; Oborn, Eivor; Barrett, Michael
    Although trust is identified as critical for successfully integrating Artificial Intelligence (AI) into organizations, we know little about trust in AI within the organizational context and even less about distrust in AI. Drawing from a longitudinal case study, in which we follow a data analytics team within an organization striving to become AI-driven, this paper reveals how distrust in AI unfolds in an organizational setting shaped by several distrust dynamics. We present three significant insights. First, distrust in AI is situated and involves both social and technical trust referents. Second, distrust is misattributed when a trust referent is rendered partly invisible to the trustor. Finally, distrust can be transferred between social and technical trust referents. We contribute to the growing literature on integrating AI in organizations by presenting a model of distrust transference activated by social and technical trust referents.
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    Introduction to the Minitrack on Advances in Trust Research: How Context and Digital Technologies Matter
    (2024-01-03) Blomqvist, Kirsimarja; Jarvenpaa, Sirkka; Möhlmann, Mareike; Alarcon, Gene