Knowledge management processes in practice: Empirical insights from the public sector

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dc.contributor.authorHelander, Nina
dc.contributor.authorPaunu, Annamaija
dc.contributor.authorHellsten, Pasi
dc.date.accessioned2021-12-24T18:10:01Z
dc.date.available2021-12-24T18:10:01Z
dc.date.issued2022-01-04
dc.description.abstractKnowledge management can be regarded as a holistic and systematic process that integrates technology and human aspects to enable organizations to achieve their goals. Knowledge management promises many benefits both for the private and public sector organizations when operationalized successfully. In the context of public sector, it is possible - at least in theory - to make more informed decisions, to serve the citizens better and to use resources more effectively through knowledge management. Thus, it is not a surprise that many public organizations have started to develop their knowledge management processes. However, knowledge management faces in practice plenty of challenges in the context of public sector. The aim of this paper is to empirically study the challenges that public organizations face at different stages of the knowledge management process. Furthermore, the paper also aims to identify the enabling factors for successful knowledge management process. To better understand both the challenges and the enablers, we have carried out empirical study that is comprised of five cases from the Finnish public sector.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2022.673
dc.identifier.isbn978-0-9981331-5-7
dc.identifier.urihttp://hdl.handle.net/10125/80011
dc.language.isoeng
dc.relation.ispartofProceedings of the 55th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectReports from the Field: Knowledge and Learning Applications in Practice
dc.subjectcase study
dc.subjectknowledge management
dc.subjectprocess
dc.subjectpublic sector
dc.titleKnowledge management processes in practice: Empirical insights from the public sector
dc.type.dcmitext

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Reports from the Field: Knowledge and Learning Applications in Practice