Reports from the Field: Knowledge and Learning Applications in Practice

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    Knowledge management processes in practice: Empirical insights from the public sector
    ( 2022-01-04) Helander, Nina ; Paunu, Annamaija ; Hellsten, Pasi
    Knowledge management can be regarded as a holistic and systematic process that integrates technology and human aspects to enable organizations to achieve their goals. Knowledge management promises many benefits both for the private and public sector organizations when operationalized successfully. In the context of public sector, it is possible - at least in theory - to make more informed decisions, to serve the citizens better and to use resources more effectively through knowledge management. Thus, it is not a surprise that many public organizations have started to develop their knowledge management processes. However, knowledge management faces in practice plenty of challenges in the context of public sector. The aim of this paper is to empirically study the challenges that public organizations face at different stages of the knowledge management process. Furthermore, the paper also aims to identify the enabling factors for successful knowledge management process. To better understand both the challenges and the enablers, we have carried out empirical study that is comprised of five cases from the Finnish public sector.
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    An advanced knowledge-based analysis of company vision statements
    ( 2022-01-04) Kaiser, Alexander ; Baumgartner, Lisa-Maria ; Grill, Anna Katharina ; Neumaier, Sebastian
    What distinguishes a good vision? A knowledge perspective on organizational visions can be helpful in order to identify which content vision statements should include. Knowledge enablers aim to respond to the question what organizations need to know for planning effectively and performing their activities well. Previous studies identified three knowledge enablers in organizational visions: knowledge about organizational identity (OI), emerging potentiality (EP) and mutual embeddedness (ME). In this paper, we empirically tested these findings through a qualitative content analysis of a large number of Forbes-2000 companies vision statements. As a result, we detected all three knowledge enablers in our sample. Moreover, we found that the rank of companies in the Forbes 2000 list correlates not only with the occurrence of knowledge enablers, but also with the frequency of knowledge about emerging potentiality. Consequently, companies have to be supported to generate especially this knowledge enabler. Our results can contribute to research on knowledge-based vision development and inspire an ongoing discussion in the KM community about future research priorities.
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