A Framework of Personality Cues for Conversational Agents

dc.contributor.author Ahmad, Rangina
dc.contributor.author Siemon, Dominik
dc.contributor.author Gnewuch, Ulrich
dc.contributor.author Robra-Bissantz, Susanne
dc.date.accessioned 2021-12-24T17:57:51Z
dc.date.available 2021-12-24T17:57:51Z
dc.date.issued 2022-01-04
dc.description.abstract Conversational agents (CAs)—software systems emulating conversations with humans through natural language—reshape our communication environment. As CAs have been widely used for applications requiring human-like interactions, a key goal in information systems (IS) research and practice is to be able to create CAs that exhibit a particular personality. However, existing research on CA personality is scattered across different fields and researchers and practitioners face difficulty in understanding the current state of the art on the design of CA personality. To address this gap, we systematically analyze existing studies and develop a framework on how to imbue CAs with personality cues and how to organize the underlying range of expressive variation regarding the Big Five personality traits. Our framework contributes to IS research by providing an overview of CA personality cues in verbal and non-verbal language and supports practitioners in designing CAs with a particular personality.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2022.524
dc.identifier.isbn 978-0-9981331-5-7
dc.identifier.uri http://hdl.handle.net/10125/79861
dc.language.iso eng
dc.relation.ispartof Proceedings of the 55th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Artificial Intelligence-based Assistants
dc.subject conversational agents
dc.subject framework
dc.subject language cues
dc.subject personality
dc.title A Framework of Personality Cues for Conversational Agents
dc.type.dcmi text
Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
641.33 KB
Adobe Portable Document Format