Chatbot Introduction and Operation in Enterprises – A Design Science Research-based Structured Procedure Model for Chatbot Projects

Simple item page
dc.contributor.authorMeyer Von Wolff, Raphael
dc.contributor.authorHobert, Sebastian
dc.contributor.authorSchumann, Matthias
dc.date.accessioned2021-12-24T18:13:51Z
dc.date.available2021-12-24T18:13:51Z
dc.date.issued2022-01-04
dc.description.abstractChatbot research has become an emerging research area. Researchers survey the technology behind and the whole ecosystem from different perspectives, e.g., human-computer interaction, design research, or anthropomorphism. To foster the transfer from research to practice, a comprehensive structured procedure model is missing yet. Due to this, the transfer of the research results into real-world settings in enterprises is often complicated. Hereto, we propose a comprehensive structured procedure model to guide practitioners in chatbot projects based on a Design Science Research study. In doing so, necessary project steps are pointed out and corresponding research results are highlighted to make them reusable for practice in a targeted manner. Thus, we provide structured support for chatbot projects in enterprises.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2022.721
dc.identifier.isbn978-0-9981331-5-7
dc.identifier.urihttp://hdl.handle.net/10125/80061
dc.language.isoeng
dc.relation.ispartofProceedings of the 55th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectAI, Organizing, and Management
dc.subjectchatbot
dc.subjectconversational agent
dc.subjectdesign science research
dc.subjectguideline
dc.subjectprocedure model
dc.subjectproject management
dc.titleChatbot Introduction and Operation in Enterprises – A Design Science Research-based Structured Procedure Model for Chatbot Projects
dc.type.dcmitext

Files

Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
0579.pdf
Size:
1.11 MB
Format:
Adobe Portable Document Format
Download

Collections

AI, Organizing, and Management