Chatbot Introduction and Operation in Enterprises – A Design Science Research-based Structured Procedure Model for Chatbot Projects

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dc.contributor.author Meyer Von Wolff, Raphael
dc.contributor.author Hobert, Sebastian
dc.contributor.author Schumann, Matthias
dc.date.accessioned 2021-12-24T18:13:51Z
dc.date.available 2021-12-24T18:13:51Z
dc.date.issued 2022-01-04
dc.description.abstract Chatbot research has become an emerging research area. Researchers survey the technology behind and the whole ecosystem from different perspectives, e.g., human-computer interaction, design research, or anthropomorphism. To foster the transfer from research to practice, a comprehensive structured procedure model is missing yet. Due to this, the transfer of the research results into real-world settings in enterprises is often complicated. Hereto, we propose a comprehensive structured procedure model to guide practitioners in chatbot projects based on a Design Science Research study. In doing so, necessary project steps are pointed out and corresponding research results are highlighted to make them reusable for practice in a targeted manner. Thus, we provide structured support for chatbot projects in enterprises.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2022.721
dc.identifier.isbn 978-0-9981331-5-7
dc.identifier.uri http://hdl.handle.net/10125/80061
dc.language.iso eng
dc.relation.ispartof Proceedings of the 55th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject AI, Organizing, and Management
dc.subject chatbot
dc.subject conversational agent
dc.subject design science research
dc.subject guideline
dc.subject procedure model
dc.subject project management
dc.title Chatbot Introduction and Operation in Enterprises – A Design Science Research-based Structured Procedure Model for Chatbot Projects
dc.type.dcmi text
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