Coping with IT! Antecedents and Consequences of Technostress in E-Commerce

dc.contributor.author Peters, Leonore
dc.contributor.author Feste, Jasmin
dc.contributor.author Schumacher, Katharina
dc.date.accessioned 2021-12-24T18:04:49Z
dc.date.available 2021-12-24T18:04:49Z
dc.date.issued 2022-01-04
dc.description.abstract Technostress represents a high risk for e-commerce operators as consumers perceiving technostress are likely to leave online stores without making a purchase. However, research on technostress mechanisms in e-commerce is scarce. Conducting an online between-subjects experiment, we aim to address these research gaps by providing insights on when technostress arises in an e-commerce context, which coping strategies consumers apply when perceiving technostress and how this affects their behavior: We empirically investigate which technology-induced stressors create technostress in an online store and how they affect purchase intention. Our moderated mediation analysis based on 160 respondents reveals a negative indirect effect of technostress on consumers’ purchasing intention, mediated by consumers’ perception of website quality, website trust, and choice of coping strategy. Thereby, we contribute to technostress, coping and e-commerce literature and extend research by presenting empirically validated technology-induced stressors together with insights into the mechanism of a transactional technostress-model in the context of e-commerce.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2022.609
dc.identifier.isbn 978-0-9981331-5-7
dc.identifier.uri http://hdl.handle.net/10125/79946
dc.language.iso eng
dc.relation.ispartof Proceedings of the 55th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject The Diffusion, Impacts, Adoption and Usage of ICTs upon Society and Small Enterprises
dc.subject consumer behavior
dc.subject coping strategies
dc.subject e-commerce
dc.subject information and communication technologies
dc.subject technostress
dc.title Coping with IT! Antecedents and Consequences of Technostress in E-Commerce
dc.type.dcmi text
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