We’re In This Together: The Role of Team Characteristics in Enterprise Process Execution and Performance

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dc.contributor.authorBhagwatwar, Akshay
dc.contributor.authorBala, Hillol
dc.contributor.authorBarlow, Jordan
dc.date.accessioned2016-12-29T00:23:15Z
dc.date.available2016-12-29T00:23:15Z
dc.date.issued2017-01-04
dc.description.abstractOrganizations face challenges after a new enterprise system (ES) implementation, including employee resistance and negative impacts on organizational outcomes. ESs are used by employees in coordination with their team members for executing business processes. Consequently, team characteristics are likely to play a critical role in influencing perceptions about effective process execution and performance when using ESs. Yet research has not investigated the influence of team characteristics, such as team coordination, shared mental models, and mutual trust, in overcoming challenges associated with process execution following a new ES implementation. We conducted a lab simulation to investigate the role of team characteristics to moderate the influence of process characteristics on team and process performance. We posit that even if teams initially perceive processes as complex, rigid, and radical, team characteristics can mitigate these perceptions and reduce their influence on performance outcomes.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2017.097
dc.identifier.isbn978-0-9981331-0-2
dc.identifier.urihttp://hdl.handle.net/10125/41247
dc.language.isoeng
dc.relation.ispartofProceedings of the 50th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectBusiness processes
dc.subjectEnterprise systems
dc.subjectProcess characteristics
dc.subjectTeam collaboration
dc.subjectTeam variables
dc.titleWe’re In This Together: The Role of Team Characteristics in Enterprise Process Execution and Performance
dc.typeConference Paper
dc.type.dcmiText

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