Collaboration Ecosystems
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Item Sensemaking in Complex Patient Journeys: Designing of IoT Devices for Collaboration in Healthcare Ecosystems(2025-01-07) Akaka, Melissa; Schau, Hope; Clary, ChaddInnovation in the Internet-of-Things (IoT) is often driven by efforts to embed a wearable device with digital platforms that enable the collection of personal data. Numerous wearable IoT devices have been designed to provide biological and behavioral data to help patients collaborate with healthcare providers along their health and recovery journeys. In this study we explore a complex patient journey centered on the diagnosis, treatment, surgery, and rehabilitation associated with osteoarthritis. Through interviews and observations, we find that patients and healthcare professionals use a sensemaking process with important feedback loops for healthcare decisions. Sensemaking requires the codification of information throughout a journey that varies across healthcare professionals. Thus, for a wearable IoT device to support effective collaboration between a patient and members of its healthcare team, there must be a clear link between the value of the device and the competencies needed to use both the device and the data.Item Resolving Contradictions through Institutional Work: Exploring Value Cocreation in a Service Ecosystem(2025-01-07) Nariswari, Angeline; Widjojo, Handyanto; Gayatri, GitaThis study builds on service-dominant logic and institutional work literature to explore institutional change in a community of practice identified as a service ecosystem. A service ecosystems lens is adopted to investigate how actors address institutional contradictions through institutional work at multiple levels of observation. Based on a single case study of a community of practice of micro, small and medium enterprises focused on promoting an organic, green, and healthy lifestyle, the analysis reveals nested institutional work taking place internally to resolve member conflict within the service ecosystem. External institutional work is simultaneously performed by the collective to accomplish its common mission outside the service ecosystem. The study also reveals how social media platform features enable and constrain collaboration within a service ecosystem.Item A Systemic Perspective on Captive Services(2025-01-07) Burggraf, Stefan; Becker, Larissa; Gummerus, Johanna; Heinonen, KristinaService captivity—a customer’s perception of lack of choice, voice, and power during service provision–has been addressed in service literature both as an experience and from a dyadic perspective. However, every service interaction today is embedded within a service ecosystem. Hence, the goal of this paper is to develop a systemic conceptualization of captive services (i.e., those services that typically generate the experiences of service captivity). Through a theory adaptation approach, we develop six propositions that start delineating the conceptual domain of captive services.Item Institutional Interdependencies and Collaboration: A Social Network Study of Medellin’s Regional Innovation System(2025-01-07) Ortega, Ana María; Cardona Prada, Juan CarlosThis research centers on understanding the actors’ perspectives regarding the institutional framework within a Regional Innovation System (RIS), with a specific focus on analyzing the perceptions of diverse organizational entities within the quadruple helix: university, industry, government, and civil society. Utilizing data derived from semi-structured interviews conducted with participants across all sectors engaged in Medellin’s RIS, a network analysis was undertaken to assess the significance of both formal and informal institutions as perceived by the different actors. The findings reveal a highly interconnected system wherein all participants share profound interdependencies which directly manifest in collaborative practices such as joint research initiatives, public-private partnerships, and the co-development of innovation projects. These interdependencies lead to outcomes such as enhanced innovation capacity, efficient resource utilization, and accelerated knowledge transfer across the quadruple helix. Notably, the industry emerges as the central node within the network, emphasizing its pivotal role. Moreover, the study highlights the integral reliance of the system on a combination of formal and informal institutions to effectively coordinate the actions and interests of stakeholders. The implications of this study extend to the analysis of strategic considerations for RIS development and the establishment and expansion of similar systems in comparable contexts.Item Towards a Framework for Building Trust and Transparency in Collaborative Data-Driven Use Cases – Learnings from a Mobility Case Study(2025-01-07) Werling, Maximilian; Werth, Daniel; Lasi, HeinerThe sharing of data across organizational boundaries is becoming increasingly important. In the context of mobility, data sharing is the foundation for enabling multimodal travel and real-time schedules. However, in practice, the design and implementation of cross-organizational data-driven use cases often proves difficult and subsequently fails. In addition to technological and organizational challenges, building trust between the participating organizations proves to be a success factor. This paper presents a case study in the mobility sector in which multiple organizations collaborate to enable data-driven use cases. The research process employed was action design research, which enabled the development of a framework that outlines the goals and activities of the participating organizations and contributes toward building interorganizational trust. Finally, we extract Design Principles from our results and discuss our findings.Item Introduction to the Minitrack on Collaboration Ecosystems(2025-01-07) Akaka, Melissa; Schau, Hope; Vargo, Stephen; Sebesta, John