Towards a Framework for Building Trust and Transparency in Collaborative Data-Driven Use Cases – Learnings from a Mobility Case Study
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Date
2025-01-07
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250
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Abstract
The sharing of data across organizational boundaries is becoming increasingly important. In the context of mobility, data sharing is the foundation for enabling multimodal travel and real-time schedules. However, in practice, the design and implementation of cross-organizational data-driven use cases often proves difficult and subsequently fails. In addition to technological and organizational challenges, building trust between the participating organizations proves to be a success factor. This paper presents a case study in the mobility sector in which multiple organizations collaborate to enable data-driven use cases. The research process employed was action design research, which enabled the development of a framework that outlines the goals and activities of the participating organizations and contributes toward building interorganizational trust. Finally, we extract Design Principles from our results and discuss our findings.
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Collaboration Ecosystems, action design research, data-driven use case, data sharing, digital business ecosystems, trust
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10
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Proceedings of the 58th Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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