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ItemShedding Light on Participation in Open Government Arenas: Determinants of Platform Activity of Web and App Users( 2017-01-04)This article develops and tests a model to explain web-based and mobile devices usage by citizens to interact with their local government. By employing literature from diverse fields of information systems research, the authors derive an integrated model that investigates citizen participation on a city improvement platform. The model proposes three overall influences on platform activity: technological influences (perceived ease of use, perceived usefulness), motivational influences (intrinsic motivation and prosocial motivation), and socio-demographic influences (gender, age, education), and is tested among two groups of users (i.e. web page and mobile app users). Empirical results show that platform activity of both web and mobile users is mainly driven by intrinsic and prosocial motivation. Whereas perceived usefulness is positively associated with platform behavior of web users, TAM variables have not effect on mobile users’ activity. While gender and age play a role regarding web activity, age and education influence mobile participation.
ItemCrowdsourcing Design: A Synthesis of Literatures( 2017-01-04)Crowdsourcing is a phenomenon emerging in various sectors and industries that provides an opportunity for governments to collaborate with the public to generate information, deliver public services, or facilitate policy innovation. This review paper synthesizes prior research and practices on crowdsourcing from a variety of disciplines and focuses on the purpose, crowd, motivation, process design and outcomes. A process map for governments to design crowdsourcing is generated and three key actions are highlighted, namely incentive design, communication, and information aggregation.
ItemCitizen Participation and Transparency in Local Government: Do Participation Channels and Policy Making Phases Matter?( 2017-01-04)The purpose of this study was to analyze the relationship between citizen engagement in various public participation programs and the participants’ assessment of transparency in local government. To examine this relationship, the study focused on three aspects of citizen participation: (1) citizen engagement in participation programs generally, (2) online versus offline participation, and (3) online or offline participation in policymaking phases specifically. A 2009 survey of residents of Seoul, South Korea, was used to test the study hypotheses, as it provided information from 1,014 respondents on their citizen participation and their perceptions of transparency in government. Surprisingly, citizens’ engagement in public participation programs was not significantly associated with perceptions of transparency in government. Moreover, citizen participation in online programs had a marginally negative association with assessments of government transparency. However, citizens who engaged in offline participation programs during the policy agenda setting phase indicated a more favorable assessment of transparency in local government.