Socio-technical Issues in Organizational Information Technologies

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    The Past Decade View of the IS Workforce and Gender Literature: A Systematic Review
    ( 2022-01-04) Noteboom, Cherie ; Chad, Fenner ; Crandall, Kalee ; Crandall, Kodey
    Due to the demand of Information Systems (IS) professionals, gender in the IS workforce (ISWF) has been a continuing research topic. Despite these efforts, there remains a need for a greater understanding of gender theory and an individual’s decision to pursue, succeed, and obtain promotion within the IS workforce. This research uses a systematic literature review process to critically examine the research from the last decade on gender and the ISWF. A conceptual model, ISWF Multi-Factor Model, is introduced combining IS and vocational guidance theories to categorize the focus of research identified in the systematic literature review into four areas: Individual, Workforce, Individual Influences, and Environmental Influences. The findings of this study outline the current state of gender and ISWF research and is relevant to research and practice.
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    Organizational Identity in the Digital Era
    ( 2022-01-04) Hund, Axel ; Wagner, Heinz-Theo ; Beimborn, Daniel ; Weitzel, Tim
    The perception of an organization is largely based on its identity, which determines how it is expected to act. Yet, digital technology often creates situations where organizations experience conflicting demands from different stakeholders. Over time, organizations are therefore forced to take actions that may not be consistent with their identity and mission, and must find ways to pursue multiple - sometimes conflicting - goals simultaneously. Our study examines how organizations frame their identity and discusses how different framings may help addressing different needs while remaining consistent with the initial identity. Our findings allow us to contribute to extant literature by: (1) Identifying differences in the framing of organizational identities with regard to focus on Purpose, Strategic Boundaries, Value Propositions, and Value Statements. (2) Discussing the implications of our findings for the current literature dealing with the "identity-challenging" nature of digital technology. (3) Outlining promising research questions for future research.
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    Off to new pastures: Exploring Tensions Between Followers and Leaders in the Automotive Industry Challenging the Adoption of Digital Leadership
    ( 2022-01-04) Eberl, Julia ; Drews, Paul
    The automotive industry is driving digitalization at high speed to optimize operations, gain new business opportunities, and close the gap with new, leading competitors from the IT industry. Although the automotive industry aims for digital leadership (DL) to transfer from antecedent physical products to new pastures of digital services, the adoption is challenged by tensions in the follower–leader relationship (FLR). To identify these tensions for the first time in research, we analyzed DL in the automotive industry from a follower and leader perspective. Based on 25 interviews, the results extend existing research on the adoption of DL in the automotive industry by (a) identifying four configurations of digital leadership adoption stages causing tensions in the FLR which impede the adoption of DL and (b) four strategies for managing the tensions.
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    Making Gameful Work Work: The Gamification of Strategic Human Resource Management
    ( 2022-01-04) Scholz, Tobias ; Uebach, Carolin
    The recent pandemic enforced a massive digitalization in the working world and enabled the widespread utilization of gamification in organizations. Still, gamification in Human resource management (HRM) is rarely integrated into the human resources (HR) strategy and is often done on an operational level. We intend to portray the conceptual evolution of gamification in HRM. Through integrating the basic rationale of gamification design, we systematically utilize three resulting evolutionary gamification levels – structure, process, and dynamic capability – to explain how gamification in HR matures from a beginner level to a master level to contribute to the leverage of strategic potentials in HRM. At a meta-level, we will discuss the consequences of gamified HRM in terms of professionalization, hybridization, and captivation, finally concluding with a radical gamification vision for HRM.
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    Is it more than allocating funds? Exploring the effect of enterprise crowdfunding on employee engagement
    ( 2022-01-04) Benz, Carina
    Enterprise crowdfunding (ECF) has evolved as a novel form to foster innovation and collaboration inside organizations. Research has so far focused on functional aspects related to the introduction of the crowdfunding mechanisms in enterprises (e.g., proposal characteristics or decision-making styles) leaving socio-economic effects on the organization and workforce unexplored. This work investigates the relationship between enterprise crowdfunding and the engagement of participating employees. By conducting an online survey with 321 employees of a multi-national manufacturing and electronics corporation, we find increased levels of employee engagement contingent upon participation in enterprise crowdfunding. These findings contribute to the understanding of effects related to the introduction of crowd-innovation platforms and enterprise social systems. From a practical perspective, they may foster the spread of enterprise crowdfunding as a tool being recognized to promote both, crowd-based innovation and employee engagement.
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    Interdependence and Handoff Coordination in Resuscitation Teamwork: A Socio-Technical Perspective
    ( 2022-01-04) Festila, Maria ; Müller, Sune ; Lauridsen, Kasper ; Løfgren , Bo
    In this paper, we examine the impact of socio-technical interdependencies on coordination in resuscitation teamwork. We employ a relational perspective on handoffs to reveal how resuscitation teams manage complex socio-technical interdependencies to deliver timely and effective treatment responses. Our analysis shows that resuscitation activities vary greatly in terms of task complexity, and in terms of knowledge and technological requirements. We find that activities involving complex tasks create multiple interdependencies. Transitioning between work activities under these circumstances requires complex socio-technical handoffs and high degrees of explicit coordination. Conversely, activities involving simple or repetitive tasks do not create complex interdependencies. Transitioning between such work activities requires simple handoffs, where either social or technical elements change. Such handoffs are coordinated implicitly, or via pre-defined structures. Our results contribute to literature by revealing how socio-technical interdependencies are managed in complex and uncertain work environments, and with what consequences for work coordination.
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    Fluid Socio-Technical (Trans)formation of an AI system
    ( 2022-01-04) Ruissalo, Joona ; Penttinen, Esko ; Asatiani, Aleksandre
    The paper applies a flow-oriented perspective to examine how temporal conditioning of the flows of people and digital technologies dynamically shape socio-technical formation and the transformation process of an AI (artificial intelligence) system. Drawing on an in-depth case study of a financial accounting services company that was developing and deploying an AI system in its work process enabled forming a flow-based genealogical account of the fluid process of socio-technical (trans)formation. This allows to explore how delays to AI system deployment can arise from impediments to the dynamics of creation, sensing, and undergoing of possibilities for action wherein the flows of practices and actions involved cannot reach favorable conditions to form correspondence along the (trans)formative system-development path.
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    Employees' Compliance with ISP: A Socio-Technical Conceptual Model
    ( 2022-01-04) Falahati, Arman ; Lapointe, Liette ; Beaudry, Anne
    Employees’ compliance with Information Systems Security Policies (ISP) is critical for protecting organizational data. Both the technical side and the social aspects of IT-use were shown to have significant influence on ISP-compliance. However, they have been mostly studied in isolation, despite the literature’s emphasis on the socio-technical nature of security. Also, while the technical side has been extensively explored, there is a scarcity of research on the social mechanisms that underlie ISP-compliance. Here, we aim at bridging the gap between the technical and social sides of compliance. We also build upon Social Impact Theory to provide a more nuanced understanding of the social influence on ISP-compliance. We suggest that transparency of use is associated with the three pivotal elements of social influence, namely, perceived strength, immediacy, and number of influencing sources, which trigger normative and informational forces towards compliance. The influence of organizational ISP-compliance culture is also discussed.
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    Companions Growing Apart: Exploring Actors’ Perceptions with Narratives and Masterplots in ERP Systems Development
    ( 2022-01-04) Raatikainen, Pasi ; Pekkola, Samuli
    Collaboration largely determines ERP development success but is fluid with difficulties. We propose them originating from collaborating actors’, such as developers’ and clients’, diverging perceptions. Identifying these perceptions is difficult as they often surface only when the perceptions contradict. In this paper, we utilize the narrative approach, arguing actors being storytellers sharing and living through narratives, to explore an ERP development project where a client and a vendor collaborate in a seeming well-defined manner. Interpreting the actors’ narratives and masterplots shows that they contradict each other. We argue this resulting from the parties’ different perceptions on collaboration, and their unaligned masterplots. This also explains severe problems in the project and illustrates narratives and masterplots as useful for uncovering the actors’ underlying perceptions, driving their actions.
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    Introduction to the Minitrack on Socio-technical Issues in Organizational Information Technologies
    ( 2022-01-04) Vieru, Dragos ; Vidolov, Simeon ; Westergren, Ulrika