Emerging Topics in Digital Government

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    Towards Zoomocracy – an Explorative Study on Virtual Democratic Decision Making in Swedish City Council Meetings in the Wake of the Covid-19 Pandemic
    ( 2022-01-04) Wihlborg, Elin ; Carlsson, Fredrik ; Blom, Agneta
    Governmental decision making is essential to maintain democracy. The decision making formats and processes are institutionalized and follow strict formats for participation, debate and decisions. The constraints and lock-downs due to the covid-19 pandemic led to an extensive increase in the use of digital meeting tools to maintain democratic decision making through virtual meetings. Our main approach in this paper is to inductively explore the changes that occur when democratic meetings take place on-line through a quantitative text analysis and interviews. We delimit our focus to speech duration in recorded meetings. We find that the virtual meeting format changed meeting characteristics compared to on-site meetings. There were some changes in speech duration among councilors which has to be further investigated in a larger sample. The main contribution of this paper is the method to measure actual speech duration and compare how virtual meetings may influence the organization of democratic meetings.
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    Towards A Taxonomy of Emerging Topics in Open Government Data: A Bibliometric Mapping Approach
    ( 2022-01-04) Mohamad, Ahmad ; Sylvester, Allan ; Campbell-Meier, Jennifer
    The purpose of this paper is to capture the emerging research topics in Open Government Data (OGD) through a bibliometric mapping approach. Previous OGD research has covered the evolution of the discipline with the application of bibliometric mapping tools. However, none of these studies have extended the bibliometric mapping approach for taxonomy building. Realizing this potential, we used a bibliometric tool to perform keyword analysis as a foundation for taxonomy construction. A set of keyword clusters was constructed, and qualitative analysis software was used for taxonomy creation. Emerging topics were identified in a taxonomy form. This study contributes towards the development of an OGD taxonomy. This study contributes to the procedural realignment of a past study by incorporating taxonomy building elements for taxonomy creation. These contributions are significant because there is insufficient taxonomy research in the OGD discipline. The taxonomy building procedures extended in this study are applicable to other fields.
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    The Social Construction of Self-Sovereign Identity: An Extended Model of Interpretive Flexibility
    ( 2022-01-04) Weigl, Linda ; Barbereau, Tom ; Rieger, Alexander ; Fridgen, Gilbert
    User-centric identity management systems are gaining momentum as concerns about Big Tech and Big Government rise. Many of these systems are framed as offering Self-Sovereign Identity (SSI). Yet, competing appropriation and the social embedding of SSI have resulted in diverging interpretations. These vague and value-laden interpretations can damage the public discourse and risk misrepresenting values and affordances that technology offers to users. To unpack the various social and technical understandings of SSI, we adopt an ‘interpretive flexibility’ lens. Based on a qualitative inductive interview study, we find that SSI’s interpretation is strongly mediated by surrounding institutional properties. Our study helps to better navigate these different perceptions and highlights the need for a multidimensional framework that can improve the understanding of complex socio-technical systems for digital government practitioners, researchers, and policy-makers.
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    Open Government Data Use by the Public Sector - an Overview of its Benefits, Barriers, Drivers, and Enablers
    ( 2022-01-04) Kawashita, Ilka ; Baptista, Ana Alice ; Soares, Delfina
    Although governments publish large amounts of open data, their use by the public sector is still in its infancy. Therefore, this study aims to gain insights into promoted benefits and factors that hinder (barriers), facilitate (enablers), and propel (drivers) Open Government Data (OGD) use and reuse by the public sector. A systematic literature review of 38 publications resulted in an overview of these factors. Findings suggest that OGD use benefits are increased transparency and the development of new/improved processes, products, and services. Moreover, open data institutionalization and pressure from external stakeholders drive the use. However, data issues and the lack of supporting open data organizational structure, capacity, and skills hinder OGD use. While the existence of open data policy and laws, motivated leadership, and open data infrastructure enable it. Thus, if OGD use is to reach maturity, administrations need to create the means to institutionalize open data.
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    A public value based method to select services for a no-stop shop implementation
    ( 2022-01-04) Scholta, Hendrik ; Halsbenning, Sebastian ; Becker, Jörg
    Nowadays, public organizations become proactive in their service delivery such that they approach their clients and not vice versa. In the most advanced case, the no-stop shop, clients do not have to do anything to receive a public service. Public organizations offer many services and several of them could potentially be delivered through a no-stop shop. Therefore, public organizations need assistance in the decision which services they realize in a no-stop shop first. To address this issue, we present a method for the prioritization of public services for the implementation in a no-stop shop. The rationale of our method is that public organizations should prefer those services that are expected to provide the highest public value. We followed a design-oriented research approach and combined seminal works on no-stop shop and public value. The method was evaluated through the application in a workshop at a municipality.