Changing Nature of Work – More Inclusive Labor Markets and Work Practices through Digital Transformation

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https://hdl.handle.net/10125/109931

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    Experiencing and Addressing the Moral Ambivalence of Developing Digital Technology: Insights from Artificial Intelligence Developers
    (2025-01-07) Vaast, Emmanuelle
    Technology developers are key to the development of digital technology. However, there is moral ambivalence to their work since deciding what to do and not to do is difficult. There are reasonable arguments for opposing courses of action. How do technology developers experience and address the moral ambivalence of their work? To answer this question, this study builds on insights on morality and digital technology and on Bauman's perspective on morality and ambivalence. It then relies upon a qualitative study of Artificial Intelligence (AI) developers. Two rounds of semi-structured interviews (55 in 2020 and 43 in 2023) reveal how AI developers experienced moral ambivalence in their work and how they attempted to address it. This study contributes to scholarship on morality in digital technology development by revealing how technology developers consider and deal with the moral dimensions of their work.
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    Breaking the Glass Ceiling: The Importance of Skills and Positivity in Reducing Gender and Racial Disparities in the Online Workplace
    (2025-01-07) King, Kelvin; Muraku, Besjana; King, Lucy
    As a result of discrimination, victims suffer many injustices, including limited employment opportunities, lower wages for work of equal value, and being at the bottom of the labor market. In this study, we leveraged a unique dataset of 27,871 profiles from Upwork to understand how to minimize disparities in the online workplace by presenting user skills and positive emotions on their profiles. Our findings suggest that while women and minorities earn less than their male and white counterparts, ceteris paribus, increasing the number of skills on their profiles reduces these disparities for Black and Asian Freelancers. Furthermore., increasing the positivity (joyful emotion) on their profiles further reduces the disparity for Blacks. Furthermore, the effects are reduced for Asians when they increase the number of skills on their profiles. These findings have several implications for research.
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    Blue-Collar Workers Adaptation to Digitalization: A Career Construction Theory Analysis
    (2025-01-07) Chan, Calvin; Tan, Justina; Billett, Stephen; Chong, Wan Har
    Given their lower skill endowment, blue-collar workers tend to experience greater difficulty in adapting to digitalized work. Yet, there is a dearth of research focusing on the digitalization of blue-collar work or how blue-collar workers adapt to the digitalization of their work. This paper presents an exploratory case study on a cleaning company to investigate how managers of blue-collar workers facilitated their adaptation to digitalized work. Career Construction Theory is employed as the theoretical sense-making lens in analyzing the case study data, resulting in the identification of ten interventions taken by managers in facilitating blue-collar workers adapt to digitalized work. Contributions of this study to research are then drawn, and recommendations on future research direction are posited. Practical implications for managers, unions and governments are also presented. In conclusion, a call for more research on this strategic and emancipatory topic of ‘digitalization of blue-collar work’ is presented.