Designing for Digital
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ItemHow Digital Business Strategy Shapes Task Complexity in Datafication of Knowledge Work( 2022-01-04)Traditionally, knowledge workers delivered value from complex job tasks that were determined by the amount of information they cognitively processed. In organizations practicing digital business strategies, information handling is progressively replaced by data processed for algorithmic decision support. When organizational processes are becoming increasingly data-driven, shifts in the central task component of complexity are expected. In this paper, we draw on a quantitative survey of 150 knowledge-intensive organizations in the U.S., and find that knowledge workers are perceiving increased complexity in their daily tasks, now shaped by the digital work environment. Executing a digital business strategy increases the IT dependency of business processes and emphasizes data as determinant of increased task complexity. Our research contributes to explain consequences of datafication for individual job tasks in knowledge work when organizations strategically strive to gain value from digital technologies and provides building blocks for future job design when designing for digital.
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ItemDesigning digital workplaces for employee engagement: Practical guidelines from a systematic literature review( 2022-01-04)Technological advancements have enabled a new perspective on the future of work, by bringing about job creation, job destruction, and different ways of work. In the meantime, new generations are becoming the majority of the global workforce. In this context, we performed a Systematic Literature Review (SLR) to understand how employees experience the digital workplace. We focused on generations Y (Millennials) and Z. We identified the need for the companies to consider process, people, and technology to provide a workplace where employees can perform their jobs seamlessly wherever they are. The SLR also provided the necessary input to propose a systematization of a set of guidelines across four phases to support organizations in the implementation of an engaging digital workplace.
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ItemA Multi-Technique Bibliometric Analysis of The Field of Distributed Work: Where it All Began, Where is it Now and Where is it Going( 2022-01-04)This review focuses on the growing field of distrubuted work, made even more relevant in light of the current pandemic. Many different definitions, labels, and conceptualizations of distributed work exist, resulting in a fragmented field, threatened by a proliferation of concepts. Prior reviews either tackle a limited scope of phenomena or review approaches, are narrative/subjective/not systematic, lacking objectivity, comprehensiveness and reproducibility, or recency. Our study attempts to advance the current overview of the field by providing a comprehensive review of the development and current state of the field. We do so by applying a combination of three bibliometric techniques—co-citation analysis, co-word analysis, and bibliographic coupling—applied against the backdrop of the invisible colleges framework. This produces an integrative and holistic framework of the field of distributed work, portraying its historic development and theoretical background, conceptual space and nomological net, guiding future research on this and connected topics.
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ItemIntroduction to the Minitrack on Designing for Digital( 2022-01-04)