Design, Implementation, and Management of Digital Government Policies and Strategies

Permanent URI for this collectionhttps://hdl.handle.net/10125/107465

Browse

Now showing 1 - 9 of 9

Reckless Indifference: The Power of Governance to Create or Destroy Value and Trust in Digital Ecosystems
(2024-01-03) Thompson, Catherine; Samson, Daniel; Kurnia, Sherah
As the speed of technology innovation accelerates, so too does the need for effective and ethical governance in digital ecosystems. Looking to modern theories of smart and networked governance, this paper proposes a conceptual governance framework tailored to the dynamic and emergent challenges of these sociotechnical environments. Low and no optionality services involving vulnerable users provide perhaps the most important use-case for such a framework. Through its prism, therefore, we explore how almost half a million social welfare claimants were failed by the governance of Robodebt, the unlawful Australian federal welfare repayments scandal, finding for systemic change in entity self-regulation and statutory oversight.
Digital Government in Conditions of War: Governance Challenges and Revitalized Collaboration between Local Authorities and Civil Society in Provision of Public Services in Ukraine
(2024-01-03) Matveieva, Olga; Mamatova, Tetiana; Borodin, Yevgen; Gustafsson, Mariana; Wihlborg, Elin; Kvitka, Serhiy
The Russian invasion of Ukraine interrupted the processes of digital reformation of the state which had been started after 2014 in favor of European integration and further democratic development. Nevertheless, nationwide digitalization had not slowed down in 2022-2023, and the Ukrainian government continued the path of digital transformation of public services. Blackouts and infrastructure damage created significant barriers, but simultaneously, the government's inability to refer to new challenges immediately activated civil society. Civic activists started cooperating to help local authorities deliver services to citizens, especially those which could not meet their new needs related to the war, such as the formation of databases of new vulnerable groups’ needs and the creation of platforms for mutual help. The paper considers how the processes of digital services provision were changed in times of war, highlighting the new role of civil mobilization by using technology, and discusses implications for research and peaceful practice.
A Case Study of Continuous Adoption in the Norwegian Public Sector
(2024-01-03) Barbala, Astri; Sporsem, Tor; Stol, Klaas-Jan
The Norwegian public sector has become increasingly software-intensive. To enable faster software delivery involving frequent deployments, software development teams building new solutions for public sector employees and citizens have started to embrace a Continuous Software Engineering (CSE) approach. Research on CSE has primarily had an inward focus on the development practices including Continuous Integration and Delivery. Far fewer studies have had an outward focus that considers the involvement of users of a system that is delivered incrementally, and ‘continuously.’ Further, most CSE research is conducted in commercial settings, where the quest to innovate and retain users in a competitive market is key. This paper presents a case study of new systems development in the Norwegian public sector. Our analysis identified the concept of “Continuous Adoption” as a distinct concept from Continuous Use. This paper extends the CSE literature and complements traditional adoption literature. This paper presents a definition and identifies three key dimensions, namely transparency, feedback, and evolving context, and illustrates these using an in-depth analysis of a longitudinal case study.
Toward Citizen-Centered Digital Government: Design Principles Guided Legacy System Renewal in A Swedish Municipality
(2024-01-03) Persson, Per; Zhang, Yixin; Asatiani, Aleksandre; Lindman, Juho; Rudmark, Daniel
Transformation towards a digital government imposes significant demands on the capabilities of legacy infrastructure. We closely followed a Swedish municipality that designed and implemented a solution to improve the building permit application process with an aim to improve citizen service. We developed six design principles (DPs): availability, timeliness, actionability, transparency, personalization, and generalizability. These DPs guide the solution design and provide a seamless application experience for citizens and business owners. We also discuss the reasoning behind the design choices and the implications of the solution. The artifact encompasses understanding citizens’ needs, identifying constraints of the legacy systems, formulating design principles, and developing architectural designs. However, addressing the social aspects of legacy systems, such as organizational culture change, necessitates additional steps, and is worth investigation in future studies.
Navigating Landscapes for Digital Innovation: A Nordic Government Agency Case
(2024-01-03) Lindquist, Mikael; Norström, Livia; Lindman, Juho
Nordic public sector organizations offer a rich context to understand activities related to digital innovation. In this paper, we report on a recent qualitative case study carried out in a Nordic government agency. We focus on the early-stage innovation activities at a case organization that investigates blockchain-related technology. We show how a concept of navigating landscapes can help to understand and theorize these dynamics. Our findings distill organizational activities into three types: 1) navigating need-solutions landscapes, 2) navigating organizational landscape, and 3) navigating competence landscape. These findings are of interest to IS scholars as well as practitioners interested in public sector innovation involving emerging decentralized technologies (EDTs).
The problem of low participation in participatory budgeting from the perspective of adoption of innovation
(2024-01-03) Roszczynska-Kurasinska, Magdalena; Rychwalska, Agnieszka; Wróblewska, Nina
Information and Communication Technology based tools for e-participation, which significantly lowered the entrance cost for citizens, augured widespread presence of citizens in the policy formulation process. However, even after years of practice, citizen engagement in e-participation remains low, especially in relatively new democracies, contributing to imbalance and misrepresentation of citizens’ opinions. We present insights from the area of innovation adoption and propose an analytical framework for assessing e-participation initiatives’ potential for eliciting wide citizen participation. In our study we examined participatory budgeting in 18 major Polish cities and established that local authorities often fail to make participatory budgeting a successful innovation in terms of inclusion and diversity by overfocusing on needs and expectations of those who participated in the process (10% of population). Officials assessing the success of participatory budgeting only through the lens of its early adopters risk not addressing the needs of the remaining 90% of the population.
Making Digital File Management Successful: A Grounded Model of DFM Adoption in the Public Sector
(2024-01-03) Walke, Fabian; Ulmke, Florian; Winkler, Till J.
File management is crucial for the viability of public sector authorities. The success of digital file management (DFM) is influenced by employees' IT adoption. There is a gap in research on employee perceptions of IT adoption in public sector authorities in the European Union (EU). For this reason, this study examines the adoption of the DFM system ‘E File Bund’ (GER: E-Akte Bund), based on a critical case selection of German federal authorities in the EU, and aims to identify the characteristics that determine the adoption of DFM in the public sector from employees' perspective. Fifteen semi structured interviews with users and experts from German federal authorities are conducted and analyzed using the Grounded Theory Methodology (GTM). The primary contribution is a grounded model of the phenomenon DFM adoption. The results provide valuable insights for authorities, practitioners and researchers to enhance DFM adoption and contribute to the digital transformation of the public sector.
Public Administration as Positive Example for Transparency in Data Collection and Sharing regarding the Life-Event "Birth of Child"
(2024-01-03) Wessel, Daniel; Hanke, Karlson; Preiß, Robin; Herzog, Christian; Wegner, Christiane; Claudy, Sandra; Heine, Moreen
Digital self-determination is crucial in a digitalized world. Given the recent advances in e-government and its increased usage, public administration is in a unique position to inform and educate citizens about data sharing and act as a best practice example for digital transparency. We present the results of a project to support citizens' digital sovereignty via interactive prototypes on e-government services (e.g. websites). A digital data sharing fable and a mystery game for the life event "birth of a child" have been developed that provide information about data sharing between government agencies. They were evaluated using randomized controlled trials (experiments) to determine causal effects of the interventions on digital sovereignty. Results indicate that these applications can foster knowledge about data sharing. Implications on digital sovereignty and future work are discussed.
Introduction to the Minitrack on Design, Implementation, and Management of Digital Government Policies and Strategies
(2024-01-03) Zavolokina, Liudmila; Bannister, Frank; Cordella, Antonio; Gualdi, Francesco

Browse

Recent Submissions