Digital Government in Conditions of War: Governance Challenges and Revitalized Collaboration between Local Authorities and Civil Society in Provision of Public Services in Ukraine
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2024-01-03
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2002
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The Russian invasion of Ukraine interrupted the processes of digital reformation of the state which had been started after 2014 in favor of European integration and further democratic development. Nevertheless, nationwide digitalization had not slowed down in 2022-2023, and the Ukrainian government continued the path of digital transformation of public services. Blackouts and infrastructure damage created significant barriers, but simultaneously, the government's inability to refer to new challenges immediately activated civil society. Civic activists started cooperating to help local authorities deliver services to citizens, especially those which could not meet their new needs related to the war, such as the formation of databases of new vulnerable groups’ needs and the creation of platforms for mutual help. The paper considers how the processes of digital services provision were changed in times of war, highlighting the new role of civil mobilization by using technology, and discusses implications for research and peaceful practice.
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Design, Implementation, and Management of Digital Government Policies and Strategies, civil society, digitalization, local self-government, russian war, ukraine
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10 pages
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Proceedings of the 57th Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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