Socio-Technical Issues in Organizational Information Technologies
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ItemLeveraging Ambidexterity in a Digital Platform Ecosystem: Insights from a Complementor’s Perspective( 2023-01-03)This case study explores ambidextrous practices of a complementor firm within a Microsoft-owned digital platform ecosystem (DPE). We draw on organizational ambidexterity and social mechanisms as lenses to analyze how a complementor deals with paradoxical practices of exploration and exploitation in the context of a DPE. By identifying deep structures and surface structures and their related social mechanisms we shed light on the role of ambidextrous complementors in a DPE. Our analysis implies that the identified social mechanisms illustrate how the complementor creates new ideas with other DPE actors to nurture capability development (exploration) and how these ideas are transformed into practice (exploitation). In addition, our findings imply that the complementor’s support of a platform contributes to an increased commitment to the platform owner.
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ItemMeasuring Workers’ Perceptions of Algorithmic Control: Item Development and Content Validity Assessment( 2023-01-03)Algorithmic control (AC) refers to organizations’ use of increasingly intelligent algorithms and related digital technology to steer worker behavior. While previous studies have identified and conceptualized various forms of AC in both platform and traditional work contexts, the presented conceptualizations lack measurability. This key shortcoming hampers further empirical research on the current use of AC and its manifold consequences. In this study, we report on the item development process for a scale for measuring perceived AC from a workers’ perspective. Following well-established approaches, an initial item pool was developed. The items were discussed and refined with the support of five academic experts and three AC workers. A subsequent rating study with 98 workers was conducted to ensure the content validity of all items. On this basis, the study at hand presents a comprehensive set of items for both AC in general and its seven sub-dimensions.
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ItemPersonality Traits and Ambidextrous Work Environments in IT Organizations – A Person-Job Fit Perspective( 2023-01-03)Driven by dynamic competitive conditions, companies’ information technology (IT) functions adopt agile practices and build ambidextrous organizational structures, which, in turn, affect the work environment of individual IT employees. Based on the fundamental assumption of person-environment fit theory that people seek out environments which allow them to behaviorally manifest their traits, this research aims to shift the focus in organizational design choices towards an individual-level perspective. We study whether and how personality traits and work environment characteristics, measured at the individual level of ambidexterity, relate and impact person-job fit (P-J fit). The results of a survey of 279 IT workers show that personality traits (operationalized by the Five Factor Model) significantly differ across exploitative and explorative work environments. Furthermore, the data suggests that the relationship between extraversion, conscientiousness and openness to experience on P-J fit is moderated by the level of ambidexterity.
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ItemLogic Multiplicity in Digital Business Models – An Institutional Logics Perspective( 2023-01-03)Digital business models (DBM) are built upon digital technologies with complexity-inducing characteristics, connecting multiple heterogeneous actors seeking to co-create value. Institutional logics coordinate and constrain actors’ value co-creation interactions. Multiple, competing institutional logics can co-exist and create barriers to value co-creation. However, we argue that business model research in the information systems (IS) discipline still assumes a homogeneous concept, overlooking the possibility of logic multiplicity within DBMs. We conceptually show why logic multiplicity should be acknowledged and derive three propositions introducing logic multiplicity to the structures and practices of DBMs. By assuming an institutional logics perspective, challenging the assumption of homogeneity, and introducing a logic multiplicity lens, we call for a return to the discipline’s sociotechnical roots. We thereby enable scholars to study the complex reality of digital business and aid practitioners in turning situations of multiplicity into opportunities.
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ItemGovernance of Digital Health Data on Cooperatively Organized Platforms – a Design Thinking Approach( 2023-01-03)More and more stakeholders are collecting data for improving their services: from scientific research over public administration to commercial enterprises. Existing data management services offer few rights of co-determination for their users. Data cooperatives aim to provide a democratic alternative to this. Through such a platform cooperative members are supposed to be enabled to share their data in a self-determined way. In this paper, we present a design thinking-based user research with stakeholders of data cooperatives in a health-data context. We provide an overview of motivations, expectations, and interfaces between a cooperative and individuals as cooperative members, organizations, representatives from research, and policy makers. In an iterative process, 34 interviews were conducted with different stakeholder groups, from which 7 personas were subsequently derived. For these, 4 prototypes were developed and tested with potential users. Our results show that all interviewed groups were very interested in the concept of data cooperatives. At the same time, it proves challenging to reconcile the conflicting internal and external requirements and to implement attractive value propositions for all stakeholders.
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ItemDo SETA Interventions Change Security Behavior? – A Literature Review( 2023-01-03)Information security education, training, and awareness (SETA) are approaches to changing end-users’ security behavior. Research into SETA has conducted interventions to study the effects of SETA on security behavior. However, we lack aggregated knowledge on ‘how do SETA interventions influence security behavior?’. This study reviews 21 empirical SETA intervention studies published across the top IS journals. The theoretical findings show that the research has extended Protection Motivation Theory by (1) enhancements to fear appeals; (2) drawing attention to relevance; (3) incorporating temporality; (4) and shifting from intentions to behavior. In terms of behavior, the SETA interventions have targeted (1) information security policy compliance behavior; and (2) information protection behavior. We argue that while these studies have provided insights into security intentions and behavior, knowledge on designing effective SETA training has remained primarily anecdotal. We contribute (1) by pointing out gaps in the knowledge; and (2) by proposing tentative design recommendations.
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ItemTowards New Perspectives on Digitalization: Developing a Multi-dimensional Work Identity Lens( 2023-01-03)Work identity deals with self-definition in work activities and memberships which massively impact how employees react to digitalization. In the face of the changing world of work, there is increasing scholarly interest in work identity represented in numerous articles. Research produces several essential insights but appears fragmented in diverse conceptualizations and the investigation of multiple dimensions of work identity. Especially contributions in IS use a ‘professional identity’ conceptualization, which is fragmented and varies in definition clarity. We synthesize extant literature and offer a comprehensive work identity conceptualization to provide future research with orientation. The proposed conceptualization enables researchers to mutually investigate individuals based on their work-based self-identity, role identity, and social identities. Last, we present and discuss a research agenda that contributes to utilizing work identity as an analytical tool for digitalizing work.
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ItemConnecting and Disconnecting: How Digital Nomads Manage Work in Absence of a Workplace( 2023-01-03)This paper examines how connectivity is accomplished in absence of a workplace. Connectivity is a theoretical framework to analyze how people connect and disconnect with each other through technologies. Digital nomads travel while they work, an example of workers who do not belong to a workplace or an organization. This absence of a workplace will affect how they connect and disconnect both within their work and outside work. An interview study with a grounded theory-based analysis found six themes that describe how the digital nomads interviewed connect and disconnect: first to and from a place, second to and from a place, and third two themes on how these patterns are reinforced. This is mobilized by a sociomaterial assemblage encompassed of more than just individuals communicating through technology. Previous research has focused on this, instead of focusing on the situatedness of connectivity. This contributes to research on connecting and disconnecting in connectivity and to research on digital nomads as part of a socio technical system.