Technological, Educational, and Organizational Impacts of Global Crises

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    Introduction to the Minitrack on Technological, Educational, and Organizational Impacts of Global Crises
    ( 2023-01-03) Ajjan, Haya ; Fedorowicz, Jane ; Owens, Dawn ; Abujarour, Safa'A
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    How Videoconferencing and its Affordances Transformed Teaching in Schools During COVID-19 Pandemic
    ( 2023-01-03) Dickhaut, Ernestine ; Li, Mahei ; Janson, Andreas
    The COVID-19 pandemic has brought about major changes in digitization in many areas of life and professions. New areas were digitized almost overnight, the school system in Germany was no exception leading to a demand for videoconferencing tools and communication platforms. These technologies have many different functionalities that need to be discovered, explored, and exploited by the user. Given the disruptive events that the COVID pandemic brought to us, this paper aims to shed light on how the dynamics of discovery, exploration, and exploitation unfolds. We use a functional affordance theory perspective to analyze and understand how user learn to use new technologies. To do this, we conducted an exploratory case-study-based research design including interviews with teachers from various schools to analyze how they appropriate new technologies to develop an explanatory theoretical model.
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    Social Media Use Purposes and Psychological Wellbeing in Times of Crises
    ( 2023-01-03) Wang, Tawei (David) ; Deng, Xuefei
    This study investigates the effect of social media (SM) use purposes and user characteristics on individual psychological wellbeing (PWB) during the coronavirus pandemic (COVID-19). Informed by the uses and gratifications theory and PWB research, this study analyzed survey data collected from 282 SM users aged 18 through 59 from a minority-serving university in the United States in March-April 2020. Our quantitative data analysis showed that social media can be used to improve the quality of personal experiences during the COVID-19 crisis through three mechanisms—connectedness (i.e., social), engagement (i.e., collaborative), and entertainment (i.e., hedonic). However, the effect varied by gender, SM usage level, and individual concern about COVID-19 risk. The findings contribute to the literature and offer implications in technology use for enhancing public mental health during crises.
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    What Drives Workers to Learn Online during COVID 19 Pandemics?
    ( 2023-01-03) Shen, Wen-Cheng ; Lin, Fu-Ren
    One of the common practices during the COVID-19 pandemic is to work or study from home. This study aims to reexamine the factors affecting individual continuance intention of e-learning. During the pandemic, via a survey conducted in 2022, we assessed workers’ continuance intention of e-learning from different sectors in Taiwan. This research brought motivations as mediators in continuance intention to e-learning. Through the statistical analysis, we identified the mediation effect of motivations based on the self-determination theory. The results show that autonomous motivation facilitates the learners’ computer self-efficacy, the quality of the system and content toward continuance intention; controlled motivation could mediate the monetary award in influencing the continuance intention. The internalization of motivation is also an effective mediator. The obtained results not only add new knowledge of what affected the continuance intention of e-learning during the pandemic but also provide guidance for employers to allocate resources to boost e-learning after the pandemic.
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    Operationalizing Digital Resilience – A Systematic Literature Review on Opportunities and Challenges
    ( 2023-01-03) Kohn, Vanessa
    Building a digital resilience (i.e., capabilities to design, deploy and use information systems (IS) to adjust to changes caused by external shocks) may prepare individuals, organizations and other institutions for future disruptions caused by global crises. To be able to monitor the emergence and development of digital resilience, one needs to be able to measure it. Currently, there is no consensus in IS literature on how to conceptualize or operationalize resilience. By conducting a systematic literature review, we identify traditional and innovative operationalization approaches. We find scale-based quantitative methods to be most prominent, followed by qualitative analyses of resilience indicators through interviews and case studies. We identify advantages and limitations of each approach and encourage authors to move beyond the boundaries of traditional methods and incorporate innovative approaches – some of which we present in this paper – to operationalize digital resilience in a tailored, context-specific way. Challenges and opportunities are discussed.
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    Infrastructure in Crisis: A Values-Driven Framework for Transparent Contextual Decision-Making in Emergency Situations
    ( 2023-01-03) Walkow, Samantha
    Crises that lean on techno-solutionism often conflict with user privacy concerns. The technology industry frequently applies user expectations in an ad hoc manner, such as after a scandal or legal repercussions. Users have technology and tools thrust upon them with little or no choice as they attend school, go to work, and participate in society. This is compounded with a sense of urgency where privacy is an after-thought in the design of technology solutions. This paper proposes a values-driven framework to guide implementors to identify core values that connect to the technical functionality. It also prompts decision-makers and implementors to transparently define the lifecycle of data as it traverses their technology by describing the stages that users will encounter. This framework aims to bring higher level ideas and values directly into the decision-making process as it situates and connects human values within the data lifecycle to functionality within the technology.