Understanding the Business Value of Social Information Systems – A Research Agenda

Date
2020-01-07
Authors
Schmidt, Rainer
Kirchner, Kathrin
Razmerita, Liana
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Abstract
The creation of value by social information systems has been confirmed by recent studies. However, few is known about the mechanisms that create value in so-cial information systems. Therefore, this article investi-gates how social information systems create value. We analyze which and how these value-creating interac-tions appear in different types of social information systems. Based on a literature review, we identify four emergent interactions in social information systems that create value: social production, co-creation, weak ties, and egalitarian decisions. Using our findings, we develop a research agenda to further explore the value creation mechanisms of social information systems.
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Keywords
Digital and Social Media in Enterprise, social information system, value
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