Actors’ Dynamic Value Co-creation and Co-destruction Behavior in Service Systems: A Structured Literature Review

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dc.contributor.authorLi, Mengcheng
dc.contributor.authorTuunanen, Tuure
dc.date.accessioned2020-01-04T07:22:58Z
dc.date.available2020-01-04T07:22:58Z
dc.date.issued2020-01-07
dc.description.abstractThis paper investigates resource integration and social interaction as the two core processes of value co-creation and co-destruction in a service system. We applied a structured literature review as our research methodology to develop a framework to depict the components of value co-creation and co-destruction processes and to understand the behavioral drivers of service system actors as well as the positive and negative value outcomes derived through resource integration and social interaction. By analyzing the 51 papers that meet the inclusion criteria, we found that actors’ engagement in value creation process are motivated by different behavioral drivers. Then, applying resource integration, and more specifically, access, matching, and resourcing, actors interact through social interaction employing communication, dialogue, and trust contribute to the dynamic process of value co-creation and co-destruction embedded on context-based practices, which leads to actors’ unique perceived value outcomes.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2020.143
dc.identifier.isbn978-0-9981331-3-3
dc.identifier.urihttp://hdl.handle.net/10125/63882
dc.language.isoeng
dc.relation.ispartofProceedings of the 53rd Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectDigital Services and The Digitalization of Services
dc.subjectco-destruction behavior
dc.subjectservice systems
dc.subjectstructured literature review
dc.subjectvalue co-creation
dc.titleActors’ Dynamic Value Co-creation and Co-destruction Behavior in Service Systems: A Structured Literature Review
dc.typeConference Paper
dc.type.dcmiText

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