Exploring the Impact of Perceived Convenience, Autonomy, and Satisfaction on Citizens’ Continuance with Government Chatbots

Simple item page
dc.contributor.author Kim, Seongjin
dc.contributor.author Tang, Zhenya
dc.contributor.author Kim, Dan
dc.contributor.author Ahn, Hyunchul
dc.date.accessioned 2023-12-26T18:36:11Z
dc.date.available 2023-12-26T18:36:11Z
dc.date.issued 2024-01-03
dc.identifier.isbn 978-0-9981331-7-1
dc.identifier.other fb7381fb-bd23-46be-a6ee-e41e0144e162
dc.identifier.uri https://hdl.handle.net/10125/106434
dc.language.iso eng
dc.relation.ispartof Proceedings of the 57th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Conversational AI and Ethical Issues
dc.subject ai chatbot
dc.subject ai chatbots
dc.subject goodpy
dc.subject government chatbots
dc.title Exploring the Impact of Perceived Convenience, Autonomy, and Satisfaction on Citizens’ Continuance with Government Chatbots
dc.type Conference Paper
dc.type.dcmi Text
dcterms.abstract Chatbots are computer programs that utilize artificial intelligence techniques to simulate human-like conversations with users. Governments worldwide are increasingly employing them to engage with citizens, provide information and services, and support government activities. By employing the Information Systems Continuance Model and Resources Matching Theory as theoretical frameworks, this study explores the influence of perceived convenience, autonomy-related control, and citizens’ satisfaction on their continuance with government chatbots. The findings of the study indicate that citizens’ decision to continue using government chatbots is directly affected by their perceived convenience, autonomy-related control, and satisfaction and indirectly influenced by expectation confirmation. Theoretical and practical implications for the use of chatbots in government contexts are discussed.
dcterms.extent 9 pages
prism.startingpage 498
Files
Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
0049.pdf
Size:
580.94 KB
Format:
Adobe Portable Document Format
Description:
Download
Collections
Conversational AI and Ethical Issues