Role of IT Management and the Dynamics Behind IT Business Value Creation - A Longitudinal Assessment

Abstract

In this study, we investigated how "good" IT management with its linkages to other factors influence IT business value (ITBV). First, we identified potential model constructs, then hypothesized about the relationships between the constructs and finally integrated the hypotheses into a research model. We empirically probed the hypotheses and our dynamic research model. We used survey data of 642 responses collected with annual surveys from CxOs during the years 2013, 2014 and 2015. Empirical results confirmed that the research model factors affected IT business value positively. The perceived importance of IT was discovered to be an antecedent to IT management. Both these constructs were detected to influence IT business value indirectly through the other model constructs. As a feedback, the perceived importance of IT depends strongly on IT business value.