When Online Communities Become Self-Aware

Date
2009
Authors
Gazan, Rich
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Evidence from a long-term participant observation suggests that a critical point in the evolution of an online community occurs when participants begin to focus less on topical content and more on one another. When content restrictions were removed from a question answering community and social technologies were introduced, the proportion of factual content on the site steadily diminished in favor of more social content: questions specifically about site users and appropriate behavior, suggesting an awareness of themselves as a community. Positive effects of self-aware behavior included increased site participation, social support and open normative debates. Negative effects included increased conflict, rogue behaviors and factionalism.
Description
Keywords
Online social networks, Question-answering systems
Citation
Rich Gazan (2009). When Online Communities Become Self-Aware. Hawaii International Conference on System Sciences (HICSS-42), 5-9 January 2009, Waikoloa, HI.
Rights
Access Rights
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.