Communicating with Machines: Conversational Agents with Personality and the Role of Extraversion

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dc.contributor.authorAhmad, Rangina
dc.contributor.authorSiemon, Dominik
dc.contributor.authorRobra-Bissantz, Susanne
dc.date.accessioned2020-12-24T19:50:26Z
dc.date.available2020-12-24T19:50:26Z
dc.date.issued2021-01-05
dc.description.abstractCommunication with conversational agents (CA) has become increasingly important. It therefore is crucial to understand how individuals perceive interaction with CAs and how the personality of both the CA and the human can affect the interaction experience. As personality differences are manifested in language cues, we investigate whether different language style manifestations of extraversion lead to a more anthropomorphized perception (specifically perceived humanness and social presence) of the personality bots. We examine, whether individuals rate communication satisfaction of a CA similar to their own personality as higher (law of attraction). The results of our experiment indicate that highly extraverted CAs are generally better received in terms of social presence and communication satisfaction. Further, incorporating personality into CAs increases perceived humanness. Although no significant effects could be found in regard to the law of attraction, interesting findings about ambiverts could be made. The outcomes of the experiment contribute towards designing personality-adaptive CAs.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2021.492
dc.identifier.isbn978-0-9981331-4-0
dc.identifier.urihttp://hdl.handle.net/10125/71109
dc.language.isoEnglish
dc.relation.ispartofProceedings of the 54th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectArtificial Intelligence-based Assistants
dc.subjectbig five
dc.subjectconversational agent
dc.subjectextraversion
dc.subjecthci
dc.subjectpersonality
dc.titleCommunicating with Machines: Conversational Agents with Personality and the Role of Extraversion
prism.startingpage4043

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