Helping or Hindering? How Clients’ Experiences Relate to Their Robo Advisory Use

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dc.contributor.authorSchulz, Anke
dc.contributor.authorTuschke, Anja
dc.contributor.authorIlgen, Alexander
dc.date.accessioned2021-12-24T17:26:20Z
dc.date.available2021-12-24T17:26:20Z
dc.date.issued2022-01-04
dc.description.abstractFirms are increasingly introducing new business models based on digital technologies in knowledge-intensive, risky contexts that were long immune to them. In the financial industry, banks are opening themselves to robo advisory, an algorithm-based service supporting private clients’ investment decisions. Based on our access to a recent data set of 11,302 clients from a leading German robo advisory provider, we have the unique opportunity to analyze how clients react to algorithm-based services in contexts with high uncertainty and risk. Guided by theorical foundations of knowledge and routines, we find clients’ personal and business experiences with the focal bank to both, help and hinder their robo advisory use.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2022.136
dc.identifier.isbn978-0-9981331-5-7
dc.identifier.urihttp://hdl.handle.net/10125/79468
dc.language.isoeng
dc.relation.ispartofProceedings of the 55th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectAlgorithm-based Advisory in the Service Sector
dc.subjectai
dc.subjectbanking industry
dc.subjectdecision-making
dc.subjectexperience
dc.subjectrobo advisory
dc.titleHelping or Hindering? How Clients’ Experiences Relate to Their Robo Advisory Use
dc.type.dcmitext

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