Helping or Hindering? How Clients’ Experiences Relate to Their Robo Advisory Use
Files
Date
2022-01-04
Contributor
Advisor
Department
Instructor
Depositor
Speaker
Researcher
Consultant
Interviewer
Narrator
Transcriber
Annotator
Journal Title
Journal ISSN
Volume Title
Publisher
Volume
Number/Issue
Starting Page
Ending Page
Alternative Title
Abstract
Firms are increasingly introducing new business models based on digital technologies in knowledge-intensive, risky contexts that were long immune to them. In the financial industry, banks are opening themselves to robo advisory, an algorithm-based service supporting private clients’ investment decisions. Based on our access to a recent data set of 11,302 clients from a leading German robo advisory provider, we have the unique opportunity to analyze how clients react to algorithm-based services in contexts with high uncertainty and risk. Guided by theorical foundations of knowledge and routines, we find clients’ personal and business experiences with the focal bank to both, help and hinder their robo advisory use.
Description
Keywords
Algorithm-based Advisory in the Service Sector, ai, banking industry, decision-making, experience, robo advisory
Citation
Extent
10 pages
Format
Geographic Location
Time Period
Related To
Proceedings of the 55th Hawaii International Conference on System Sciences
Related To (URI)
Table of Contents
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
Rights Holder
Local Contexts
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.