Combating Phishing Attacks: A Knowledge Management Approach

dc.contributor.authorJensen, Matthew
dc.contributor.authorDurcikova, Alexandra
dc.contributor.authorWright, Ryan
dc.date.accessioned2016-12-29T01:37:35Z
dc.date.available2016-12-29T01:37:35Z
dc.date.issued2017-01-04
dc.description.abstractThis paper explores how an organization can utilize its employees to combat phishing attacks collectively through coordinating their activities to create a human firewall. We utilize knowledge management research on knowledge sharing to guide the design of an experiment that explores a central reporting and dissemination platform for phishing attacks. The 2x2 experiment tests the effects of public attribution (to the first person reporting a phishing message) and validation (by the security team) of phishing messages on reporting motivation and accuracy. Results demonstrate that knowledge management techniques are transferable to organizational security and that knowledge management can benefit from insights gained from combating phishing. Specifically, we highlight the need to both publicly acknowledge the contribution to a knowledge management system and provide validation of the contribution. As we saw in our experiment, doing only one or the other does not improve outcomes for correct phishing reports (hits).
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2017.520
dc.identifier.isbn978-0-9981331-0-2
dc.identifier.urihttp://hdl.handle.net/10125/41681
dc.language.isoeng
dc.relation.ispartofProceedings of the 50th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectexperiment
dc.subjectinformation security
dc.subjectknowledge sharing
dc.subjectphishing attacks
dc.titleCombating Phishing Attacks: A Knowledge Management Approach
dc.typeConference Paper
dc.type.dcmiText

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