Combating Phishing Attacks: A Knowledge Management Approach Jensen, Matthew Durcikova, Alexandra Wright, Ryan 2016-12-29T01:37:35Z 2016-12-29T01:37:35Z 2017-01-04
dc.description.abstract This paper explores how an organization can utilize its employees to combat phishing attacks collectively through coordinating their activities to create a human firewall. We utilize knowledge management research on knowledge sharing to guide the design of an experiment that explores a central reporting and dissemination platform for phishing attacks. The 2x2 experiment tests the effects of public attribution (to the first person reporting a phishing message) and validation (by the security team) of phishing messages on reporting motivation and accuracy. Results demonstrate that knowledge management techniques are transferable to organizational security and that knowledge management can benefit from insights gained from combating phishing. Specifically, we highlight the need to both publicly acknowledge the contribution to a knowledge management system and provide validation of the contribution. As we saw in our experiment, doing only one or the other does not improve outcomes for correct phishing reports (hits).
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2017.520
dc.identifier.isbn 978-0-9981331-0-2
dc.language.iso eng
dc.relation.ispartof Proceedings of the 50th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.subject experiment
dc.subject information security
dc.subject knowledge sharing
dc.subject phishing attacks
dc.title Combating Phishing Attacks: A Knowledge Management Approach
dc.type Conference Paper
dc.type.dcmi Text
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