Engaging Users to Co-Create - Implications for Service Systems Design by Evaluating an Engagement Platform

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dc.contributor.authorGrotherr, Christian
dc.contributor.authorSemmann, Martin
dc.contributor.authorBöhmann, Tilo
dc.date.accessioned2017-12-28T00:44:21Z
dc.date.available2017-12-28T00:44:21Z
dc.date.issued2018-01-03
dc.description.abstractFar-reaching digitalization affords significantly more opportunities for engaging actors and mobilizing resources in service systems. By leveraging these capabilities, digitally enabled service systems can facilitate user-generated services. Traditional service engineering approaches provide for such service systems. This paper presents and discusses the evaluation of a field-based design science research project for designing an engagement platform that facilitates the co-creation of user-generated services. This study reports contributions to the design knowledge of such an engagement platform and their consequences for engagement activities. Based on the evaluation, we propose design propositions for such an engagement platform from a sociotechnical perspective.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2018.134
dc.identifier.isbn978-0-9981331-1-9
dc.identifier.urihttp://hdl.handle.net/10125/50021
dc.language.isoeng
dc.relation.ispartofProceedings of the 51st Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectDigital Services and the Digitalization of Services
dc.subjectactor engagement, co-creation, engagement platform, service system, service systems engineering
dc.titleEngaging Users to Co-Create - Implications for Service Systems Design by Evaluating an Engagement Platform
dc.typeConference Paper
dc.type.dcmiText

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