Engaging Users to Co-Create - Implications for Service Systems Design by Evaluating an Engagement Platform

Date
2018-01-03
Authors
Grotherr, Christian
Semmann, Martin
Böhmann, Tilo
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Abstract
Far-reaching digitalization affords significantly more opportunities for engaging actors and mobilizing resources in service systems. By leveraging these capabilities, digitally enabled service systems can facilitate user-generated services. Traditional service engineering approaches provide for such service systems. This paper presents and discusses the evaluation of a field-based design science research project for designing an engagement platform that facilitates the co-creation of user-generated services. This study reports contributions to the design knowledge of such an engagement platform and their consequences for engagement activities. Based on the evaluation, we propose design propositions for such an engagement platform from a sociotechnical perspective.
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Keywords
Digital Services and the Digitalization of Services, actor engagement, co-creation, engagement platform, service system, service systems engineering
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