THE DESIGN, DEVELOPMENT, AND DEPLOYMENT OF THE NATIONAL LIBRARY SERVICE’S DIGITAL TALKING BOOK PROGRAM AS A SOCIO-TECHNICAL PROCESS

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dc.contributor.advisor Buente, Wayne
dc.contributor.author Rose, Terence Lionel
dc.contributor.department Communication and Information Science
dc.date.accessioned 2021-09-30T18:08:59Z
dc.date.available 2021-09-30T18:08:59Z
dc.date.issued 2020
dc.description.degree Ph.D.
dc.identifier.uri http://hdl.handle.net/10125/76354
dc.subject Library science
dc.subject Disability studies
dc.subject Communication
dc.subject Assistive/adaptive technologies
dc.subject Digital Talking Book Program
dc.subject Librarians
dc.subject National Library Service for the Blind and Physically Handicapped
dc.subject National Library Service for the Blind and Print Disabled
dc.subject Patrons
dc.subject People with Print Disabilities
dc.title THE DESIGN, DEVELOPMENT, AND DEPLOYMENT OF THE NATIONAL LIBRARY SERVICE’S DIGITAL TALKING BOOK PROGRAM AS A SOCIO-TECHNICAL PROCESS
dc.type Thesis
dcterms.abstract The Digital Talking Books Program was developed between the 1990s and the 2000s to replace the Analog Cassette format, which had been developed during the 1960s to allow people with disabilities to access reading material. The Digital Talking Books Program was built around flash memory technology. The reasons for which the National Library Service for the Blind Print Disabled (NLS) supported their decision to employ this technology were as follows: (1) at that time, the flash memory technology was considered “state of the art”; (2) the format was sufficiently durable to be mailed via the United States Postal Service. This study examines the design, development, and deployment of this technology as a social-technical process. It will further explore NLS’s Digital Talking Book Program and Digital Talking Book Player’s development and implementation processes based on three perspectives. The first is the Patron’s perspectives, and the second is that of the Technology/artifact perspectives (Digital Talking Book Program, Digital Talking Book Player, and Adaptive/Assistive Technologies). The third is constituted by the Policy perspectives (stakeholders, laws, and regulations: On the local, state, and federal levels, international treaties, NLS’s policies, and congressional oversight). This dissertation will examine how these three perspectives interact to create and influence policy using social informatics as a theoretical framework. Additionally, these interactions are influenced by stakeholders who were involved throughout the decision making process; all these factors guided the planning and execution of the current program and the Digital Taking Book Player’s design and will impact the plans for a new Digital Talking Book Program and future designs for a new Digital Talking Book Player. This inquiry utilizes qualitative case study methods by analyzing documents using NIVO 10, which as a Computer-Assisted Qualitative Software Program (CAQDAS) that was used to examine NLS and the Digital Talking Book Program. This dissertation will apply the three perspectives to argue that the design, deployment, and deployment of NLS’s Digital Talking Book Program is a social-technical process.
dcterms.extent 266 pages
dcterms.language en
dcterms.publisher University of Hawai'i at Manoa
dcterms.rights All UHM dissertations and theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission from the copyright owner.
dcterms.type Text
local.identifier.alturi http://dissertations.umi.com/hawii:11079
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