A Sentiment Analysis of Star-rating: a Cross-Cultural Perspective
dc.contributor.author | Wan, Yun | |
dc.contributor.author | Nakayama, Makoto | |
dc.date.accessioned | 2021-12-24T18:01:35Z | |
dc.date.available | 2021-12-24T18:01:35Z | |
dc.date.issued | 2022-01-04 | |
dc.description.abstract | Consumer-generated reviews and ratings are critical for the tourism industry. The star rating distribution of services can significantly influence a consumer’s decision-making and choice of services. We analyze the star rating distribution of restaurant reviews from three nations (Japan, China, and the U.S.) and find two distribution patterns: bimodal and unimodal. Then, we analyze the sentiment correlation with each star rating across the three cultures. We find the inconsistency of positive sentiment correlation with 5- and 4-star ratings generated by Japanese consumers. Possible contributing factors, including biases, national culture, and socioeconomic conditions, are discussed | |
dc.format.extent | 9 pages | |
dc.identifier.doi | 10.24251/HICSS.2022.569 | |
dc.identifier.isbn | 978-0-9981331-5-7 | |
dc.identifier.uri | http://hdl.handle.net/10125/79906 | |
dc.language.iso | eng | |
dc.relation.ispartof | Proceedings of the 55th Hawaii International Conference on System Sciences | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 International | |
dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/4.0/ | |
dc.subject | Hospitality and Tourism in a Global Digital Economy – New Models, Services, and Performance | |
dc.subject | bimodal | |
dc.subject | ratings | |
dc.subject | restaurant | |
dc.subject | reviews | |
dc.subject | unimodal | |
dc.title | A Sentiment Analysis of Star-rating: a Cross-Cultural Perspective | |
dc.type.dcmi | text |
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