A Sentiment Analysis of Star-rating: a Cross-Cultural Perspective

dc.contributor.authorWan, Yun
dc.contributor.authorNakayama, Makoto
dc.date.accessioned2021-12-24T18:01:35Z
dc.date.available2021-12-24T18:01:35Z
dc.date.issued2022-01-04
dc.description.abstractConsumer-generated reviews and ratings are critical for the tourism industry. The star rating distribution of services can significantly influence a consumer’s decision-making and choice of services. We analyze the star rating distribution of restaurant reviews from three nations (Japan, China, and the U.S.) and find two distribution patterns: bimodal and unimodal. Then, we analyze the sentiment correlation with each star rating across the three cultures. We find the inconsistency of positive sentiment correlation with 5- and 4-star ratings generated by Japanese consumers. Possible contributing factors, including biases, national culture, and socioeconomic conditions, are discussed
dc.format.extent9 pages
dc.identifier.doi10.24251/HICSS.2022.569
dc.identifier.isbn978-0-9981331-5-7
dc.identifier.urihttp://hdl.handle.net/10125/79906
dc.language.isoeng
dc.relation.ispartofProceedings of the 55th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectHospitality and Tourism in a Global Digital Economy – New Models, Services, and Performance
dc.subjectbimodal
dc.subjectratings
dc.subjectrestaurant
dc.subjectreviews
dc.subjectunimodal
dc.titleA Sentiment Analysis of Star-rating: a Cross-Cultural Perspective
dc.type.dcmitext

Files

Original bundle
Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
0458.pdf
Size:
439.25 KB
Format:
Adobe Portable Document Format