Factors Enabling and Hindering Value Co-Creation in Continuous Service Development: A Systematic Literature Review

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dc.contributor.authorElo, Jenny
dc.contributor.authorLumivalo, Juuli
dc.contributor.authorTuunanen, Tuure
dc.contributor.authorSalo, Markus
dc.date.accessioned2021-12-24T17:29:20Z
dc.date.available2021-12-24T17:29:20Z
dc.date.issued2022-01-04
dc.description.abstractThis paper presents a systematic literature review (SLR) investigating the factors that enable and hinder value co-creation in organizations’ continuous service development processes. Employing the lens of service-dominant (S-D) logic, we classify the identified factors into three interrelated dimensions: institutions, resources, and service exchange. Our systematic findings may inform organizations’ efforts to support the emergence of positive rather than negative value outcomes when implementing continuous practices in their service development. In addition, we outline avenues for further research in this emerging topic area.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2022.174
dc.identifier.isbn978-0-9981331-5-7
dc.identifier.urihttp://hdl.handle.net/10125/79506
dc.language.isoeng
dc.relation.ispartofProceedings of the 55th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectDigital and Cybernized Services and Digitalization of Services
dc.subjectcontinuous practices
dc.subjectcontinuous service development
dc.subjectdevops
dc.subjectservice-dominant logic
dc.subjectsystematic literature review
dc.subjectvalue co-creation
dc.titleFactors Enabling and Hindering Value Co-Creation in Continuous Service Development: A Systematic Literature Review
dc.type.dcmitext

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