Factors Enabling and Hindering Value Co-Creation in Continuous Service Development: A Systematic Literature Review

Simple item page
dc.contributor.author Elo, Jenny
dc.contributor.author Lumivalo, Juuli
dc.contributor.author Tuunanen, Tuure
dc.contributor.author Salo, Markus
dc.date.accessioned 2021-12-24T17:29:20Z
dc.date.available 2021-12-24T17:29:20Z
dc.date.issued 2022-01-04
dc.description.abstract This paper presents a systematic literature review (SLR) investigating the factors that enable and hinder value co-creation in organizations’ continuous service development processes. Employing the lens of service-dominant (S-D) logic, we classify the identified factors into three interrelated dimensions: institutions, resources, and service exchange. Our systematic findings may inform organizations’ efforts to support the emergence of positive rather than negative value outcomes when implementing continuous practices in their service development. In addition, we outline avenues for further research in this emerging topic area.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2022.174
dc.identifier.isbn 978-0-9981331-5-7
dc.identifier.uri http://hdl.handle.net/10125/79506
dc.language.iso eng
dc.relation.ispartof Proceedings of the 55th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Digital and Cybernized Services and Digitalization of Services
dc.subject continuous practices
dc.subject continuous service development
dc.subject devops
dc.subject service-dominant logic
dc.subject systematic literature review
dc.subject value co-creation
dc.title Factors Enabling and Hindering Value Co-Creation in Continuous Service Development: A Systematic Literature Review
dc.type.dcmi text
Files
Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
0139.pdf
Size:
559.78 KB
Format:
Adobe Portable Document Format
Description:
Download
Collections
Digital and Cybernized Services and Digitalization of Services